Student Financial Assistance - Assistant Director for Student Financial Assistance

Sacred Heart University•Fairfield, CT

About The Position

Assists in the development and maintenance of departmental databases, including daily electronic and paper communications. Responsible for general counseling of students/parents and ensures effective collaboration and SFA front office to maintain compliance and exceptional service. Additionally assists with management of a federal and university funded student employment program. The Assistant Director must project a positive public relations image and must be responsive to the goals and objectives of the University.

Requirements

Bachelor's degree required.
Excellent customer service skills.
Excellent computer skills.

Nice To Haves

Previous higher education financial aid experience is preferred.
Bilingual is a plus.
Experience with CSS Powerfaids and/or U.S. Department EDE systems is strongly preferred.

Responsibilities

General student financial aid counseling, including alternative financing and scholarship searches.
Provides support for data integration/transmission, file maintenance, data entry, and organizing paperless system.
Assist in daily office communications such as; paper and electronic award communications, missing information emails, answering phones, SFA emails, and greeting walk-ins.
Oversee work study and student employment programs for 3,500+ students, managing payroll of $6M+ from federal and university funds.
Monitor and troubleshoot Dayforce payroll system; liaise with Payroll and IT as needed.
Ensure accurate and timely communication regarding work study eligibility, renewals, and compliance.
Support loan coordinators in their administration and processing student loan programs, ensuring accuracy, compliance, and timely completion of related tasks.
Check activities and transactions with the Office of Student Accounts.
Assist in training graduate assistants and support staff.
Participate in all SFA Office and Divisional activities including but not limited to University Open Houses, Admitted Student Days, Orientation, Welcome Weekends, Information Sessions, etc.
All other duties as required.