Assistant Director, Student Financial Assistance - Programs (FT), MFRE13600SFA

College of DuPage

1d • $75,131 • Hybrid

About The Position

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.
Primary Duties and Responsibilities:
Reporting to the Director, the Assistant Director supervises and is responsible for the overall management and direction of the Financial Aid Representatives. The role formulates procedures for functional areas to ensure accurate, efficient, and timely delivery of information that is in compliance with Federal, State and Institutional regulations and supports Departmental and Student Affairs objectives. This position ensures institutional integrity and ethical standards that govern financial aid programs at the federal, state and institutional level.

Requirements

• Bachelor's degree in Accounting, Education, Business, or related field required.
• 3 - 5 years successfully administering Title IV, HEA programs required.
• 2 years of progressively responsible supervisory experience managing a medium to large Financial Aid operation required.
• Deep knowledge of state and federal financial aid regulations; maintains an awareness of proposed changes and trends required.
• Strong written and verbal communications with proven ability to maintain collaborative relationships with internal and external constituents in order to provide support for the office and the students it serves required.
• Experience utilizing federal and state electronic systems (such as GAP, COD, NSLDS, CPS) required.
• Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess).

Nice To Haves

• Three or more years direct Financial Aid experience in a large comprehensive community college environment preferred.
• Experience working with Ellucian Colleague preferred.

Responsibilities

• Provide direction and leadership for the day-to-day operations of the Office of Student Financial Assistance with special emphasis on compliance, efficient use of technology, communications, student literacy, and financial aid planning.
• Conduct regular reviews and audit of financial aid files & policies for accuracy and compliance with standardized procedures and current regulations. Ensure FERPA policy is being followed consistently.
• Provide assistance to external customers as needed, e.g., Admissions, Registrar, Veteran Services, etc. Serves as an authoritative resource for the campus, and represents the financial aid office when needed.
• Remain current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses.
• Provide direct supervision and leadership to the Financial Aid Representatives.
• Investigate, analyze and resolve escalated inquiries unable to be answered at the Representative level.
• Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
• Supports the Director in the preparation of FISAP and IPEDS.
• Serve on professional judgment committee and make decisions in concert with policies and procedures in determining student eligibility.
• Contribute to the implementation and assist in the development, modification of and writing Financial Aid policies and procedures for the office.
• Create and promote a culture that values and prioritizes high quality service delivery for the students and their families.
• Represent the Director as needed.
• Other duties as assigned.

Benefits

• College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees