Assistant Director for AV/Technology and Facilities Management, Armstrong Student Center

Miami University Alumni Association•Oxford, AL

22h•Onsite

About The Position

The Armstrong Student Center is a 242,000 square foot complex that hosts approximately 3,500 meetings and events annually. The center manages event production, building operations, student organization office space, and recreation amenities, serving as the 'living room of campus.' This position supports student and professional staff in ensuring service continuity, maintaining a student-centered approach, and upholding core values of collaboration, stewardship, inclusion, learning, and caring.

Requirements

Bachelor's degree conferred by start date
Two years of professional experience in an educational setting, event management, theater, or facility operations.
Experience with the use and configuration of sound, lighting and audio visual systems
Strong organizational skills
Strong problem solving and critical thinking skills
Experience providing excellent customer service
Must be willing and able to work some evenings and weekends as needed to support events and activities - will have a flexible schedule
Ability to manage multiple tasks and a fast-paced environment

Nice To Haves

Master’s Degree in Student Affairs/Higher Education, theater, management, facility operations or related fields.
Experience with the use and configuration of gaming systems and/or e-sports operations.
Skilled at providing AV support for meetings, conferences or events.
Experience in a higher education, facility operations and/or student centers
Project Management

Responsibilities

Managing technology associated with the student center, including: AV equipment, assistive technology devices, sound and light equipment, digital advertising displays, and security systems (camera system, key control, etc.)
Developing relationships with on and off campus partners who help maintain Armstrong technology: Information Technology, ESports, outside contractors.
Maintaining inventory of technology and AV equipment
Meeting with departments, student organizations and external clients, as requested, to provide advice and guidance regarding AV services and functionality for events.
Managing repair, replacement and preventive maintenance schedules for technology
Creating budget projections for annual technology maintenance costs
Training student staff on use of all building technology, AV systems, and sound systems (including sound and light boards)
Directing the technical and digital infrastructure of the Armstrong Esports Lounge, and the RedZone game room, including management of the ggLeap platform, computer hardware and user access to ensure a positive gaming experience.
Directing the daily facility operations of the student center, specifically managing building systems, physical facilities, hardware and technical components.
Collaborating and working closely with student Building and Events Managers to ensure good communication and completion of facilities related activities.
Responsible for the care and maintenance of facility infrastructure, furniture, fixtures and equipment.
Serving as the primary liaison for off-campus service providers, managing vendor contracts and performance.
Developing and maintaining relationships with campus partners who contribute to a positive building environment, including: physical facilities, dining services, custodial services, campus police, and building tenants
Developing and managing repair, replacement and preventive maintenance schedules for facilities
Creating annual budget projections for both physical and technical maintenance costs
Working in collaboration with the Associate Director and Director to manage project construction & contractors tied to building improvements
Submitting and tracking work orders and help manage repairs and maintenance of facility
Administering building automation (BAS) to regulate climate control for large-scale event venues, optimizing occupant comfort while executing energy-saving protocols during periods of low occupancy.
Managing building access and security through oversight of key inventory/control, computer-controlled access points and building CCTV systems.
Assisting in sustainability initiatives as related to the facility and equipment
Training student employees on proper usage of equipment and set up
Serving as a key advisor and indirect supervisor to student management teams, delivering guidance on physical facility maintenance and technology systems, including troubleshooting support.
Acting as the designated on-site lead, providing AV production support for high-profile events (may include occasional evenings or weekends).
Designated as "Essential Personnel," providing critical on-site leadership and operational support during weather-related events, facility emergencies, and campus-wide crises to ensure student safety and infrastructure protection.
Representing departmental interests on the Miami University Parking Advisory Board
Serving as a primary Building Point of Contact (BPOC), acting as a liaison between the facility, university administration, and Physical Facilities
Partnering directly with the Miami University Police Department (MUPD) to assess facility security needs
Maintaining a high degree of flexibility by executing specialized projects and "other duties as assigned".