Assistant Director, Financial Aid

University of Dayton•Dayton, OH

35d

About The Position

As a Catholic, Marianist research University, we are a community committed to educating the whole person and linking learning and scholarship with leadership and service. Enrollment Management is focused on service excellence to recruit, enroll and graduate highly qualified students and improve access, affordability, inclusion and success. Apply today to our Assistant Director, Financial Aid opening! Reporting to the Associate Director of Financial Aid Services, the Assistant Director will have three primary areas of responsibility. First, as a member of the Flyer Student Services team specializing in financial aid, this position supports students in making informed decisions about financing their education and achieving academic success. The assistant director will serve as a primary counselor for escalated financial aid conversations referred by the Flyer Student Services counseling team and EdAmerica (UD's student services partner). Responsibilities include educating students and their families about the financial aid process, reviewing FAFSA applications, determining and adjusting various types of financial assistance, providing education on loans and other financing options, and exercising professional judgment. This individual is expected to use problem-solving skills on a daily basis. Secondly, this individual is responsible for improving communication with students, including messaging through Porches, email, and one-call communications, by leveraging various technology platforms, such as the CRM. This individual is responsible for coordinating and maintaining a regular schedule of proactive outreach to students. Finally, the Assistant Director is expected and encouraged to identify, recommend, and implement process changes to enhance services. To be effective, this individual will collaborate with various colleagues in the division and university to support students' retention and ensure accuracy in a student's financial aid awards. As a Catholic, Marianist University, we believe that diversity, and inclusion are essential to the success of students and staff. The Assistant Director will work individually and as a member of a team to make tangible contributions to UD's mission. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission and strategic priorities.

Requirements

Bachelor's Degree
At least 2 years of experience providing service in a professional, fast-paced, deadline-driven environment
The ability to work with multiple priorities in a fast-paced environment
Strong written communication skills and attention to detail
The successful candidate must be self-motivated and have the ability to work independently
Ability to provide leadership as a collaborative team member

Nice To Haves

Master's Degree in Business, Higher Education Administration, or a related field
2 years of financial aid counseling experience in a professional, fast-paced, deadline-driven environment with a primary focus on communication, counseling skills, and the ability to solve complex problems
Enrollment Management or Higher Education experience at a private University
Strong customer-oriented approach and the demonstrated ability to communicate effectively with families and students of diverse backgrounds
Strong oral communication skills
Demonstrated use of analytical skills to assess and evaluate student scenarios to provide appropriate education and counseling
Demonstrated effective interpersonal skills
Demonstrated ability to cultivate and maintain relationships with a variety of constituents and evidence of strong interpersonal skills
Knowledge of Title IV Programs and federal financial aid regulations
Knowledge and experience with Ellucian Banner software and Salesforce CRM environments
Ability to work with staff, students, and families in a manner consistent with Catholic and Marianist values and principles

Responsibilities

Supports students in making informed decisions about financing their education and achieving academic success
Serve as a primary counselor for escalated financial aid conversations referred by the Flyer Student Services counseling team and EdAmerica (UD's student services partner)
Educating students and their families about the financial aid process
Reviewing FAFSA applications
Determining and adjusting various types of financial assistance
Providing education on loans and other financing options
Exercising professional judgment
Improving communication with students, including messaging through Porches, email, and one-call communications, by leveraging various technology platforms, such as the CRM
Coordinating and maintaining a regular schedule of proactive outreach to students
Identify, recommend, and implement process changes to enhance services
Collaborate with various colleagues in the division and university to support students' retention and ensure accuracy in a student's financial aid awards
Work individually and as a member of a team to make tangible contributions to UD's mission