Assistant Director, Facility Operations and Member Services

University of Dayton • Dayton, OH

65d

About The Position

The University of Dayton, Campus Recreation seeks a self-motivated, enthusiastic, and proactive professional to manage all aspects of daily operations and informal recreation activities of the RecPlex, including policy development and enforcement, facility management and scheduling, member services, and staff development in a facility totaling 125,000 square feet with over 400,000 participations annually. The assistant director, facility operations and member services provides oversight of the daily operations of the Welcome Desk, Equipment Resource Center, and Main Office, including customer service, deposits, program registration, attendance records, and membership management. The ideal candidate for this position will maintain a high level of customer service and employee morale while providing access equity to all facility and program users. Additionally, the individual will ensure smooth operation of membership sales that total $350,000 and financial transactions in excess of $900,000. Service is provided to the University community, as well as thousands of visitors, alumni, conference participants, and prospective students, with an additional $70,000 in facility rentals and $30,000 in guest pass sales, towel and locker service. This multi-faceted position will also assist in the coordination of risk mitigation policies and procedures. Further, the assistant director, facility operations and member services is expected to utilize holistic wellbeing and leadership to positively impact students, while displaying a commitment to understand and support the University of Dayton's distinctive Marianist tradition and educational vision.

Requirements

• Candidate must currently have a master's degree
• 2 years of progressive experience working in a recreation and/or higher education environment
• Experience and passion for development of college students through designed student employment experiences
• Working knowledge of facility management, execution of rental agreements, and current risk mitigation standards and practices in collegiate recreation
• Articulated passion for promoting health and wellbeing
• Experience working collaboratively with various constituents
• Excellent written communication skills
• Attention to detail
• Ability to work on evenings, weekends, occasional holidays, and provide service in an on call basis.

Nice To Haves

• Master's degree in Recreation/Sports Management, Education, Student Development, Health Promotion, Higher Education or related field
• Evidenced creation of an inclusive, customer oriented environment, to include familiarity in working with various populations from youth to adults
• Experience within a collegiate recreation setting, with an emphasis on student development, to include supervisory experience of students
• Commitment to a development philosophy for participants and student staff
• Demonstrated experience in establishing and facilitating strategic goals
• Knowledge of and sensitivity to a Catholic and Marianist campus environment.
• Proven success working with a range of culturally and ethnically diverse populations, and evidence of commitment to fostering a collaborative multicultural environment
• Demonstrated proficiency with computers, various software applications, spreadsheets, and preparation of reports (specifically proficiency within Kronos, Fusion, Connect2, and WhenToWork)
• Direct experience with administering a budget
• Ability to thrive in a student service environment that values high expectations, accountability, leadership through service, and balanced lifestyles, while possessing exceptional verbal communication skills, enthusiasm, positive attitude, and be a self-starter with the ability to instill the same in others
• Articulated understanding of the purpose and benefits of graduate assistantships in collegiate recreation
• Demonstrated analytical skills to identify problems, assess alternatives, and render consistent, logical decisions
• Current certification in Red Cross First Aid, CPRO, and AED or obtained within 4 months of hire
• Demonstrated integrity, dependability, sound judgment, teambuilding, and resourcefulness to establish and maintain collaborative, positive, and effective working relationships with multiple constituency groups.

Responsibilities

• Manage all aspects of daily operations and informal recreation activities of the RecPlex, including policy development and enforcement, facility management and scheduling, member services, and staff development
• Provide oversight of the daily operations of the Welcome Desk, Equipment Resource Center, and Main Office, including customer service, deposits, program registration, attendance records, and membership management
• Maintain a high level of customer service and employee morale while providing access equity to all facility and program users
• Ensure smooth operation of membership sales that total $350,000 and financial transactions in excess of $900,000
• Assist in the coordination of risk mitigation policies and procedures
• Utilize holistic wellbeing and leadership to positively impact students, while displaying a commitment to understand and support the University of Dayton's distinctive Marianist tradition and educational vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees