Assistant Director, Donor Experience

Stanford University•Stanford, CA

50d•Hybrid

About The Position

The Department of Athletics development team seeks an Assistant Director, Donor Experience. This individual will partner with donor relations and events colleagues to produce compelling and consistent experiences that strengthen donor ties to the athletics department and inspire philanthropic support for Stanford's student athletes. The Assistant Director, Donor Experience, will be the primary point of contact for a portfolio of activities, including acknowledgments, impact reporting, fund and data management, and special recognition projects. This is a great opportunity to strengthen ties between Stanford and its donors and alumni, and to begin or further a career in donor relations. The Assistant Director, Donor Experience, reports to the Assistant Athletics Director of Donor Relations. This is a highly collaborative team looking for a colleague who is motivated, positive, and passionate about college athletics. About Stanford Athletics Stanford's Department of Athletics, Physical Education and Recreation ("DAPER") is the premier intercollegiate athletics program in the country. We are the proud Home of Champions! We lead the nation with 137 NCAA team championships, have won the Women's Capital One Cup four of the last five years, and have brought home the Learfield Directors' Cup for 26 of the possible 31 seasons. We support nearly 900 student-athletes who compete on 36 intercollegiate athletics teams, as well as the university's physical education, recreation, and wellness initiatives. Our dedicated staff embodies a culture of excellence, embraces our mission of scholar-athleticism, and exemplifies a relentless championship spirit. To learn more about Stanford Athletics, please visit gostanford.com. Housed within Stanford Athletics, the development team is a part of the Office of Development (OOD), which advances Stanford's mission by raising philanthropic support from alumni, parents, families, friends, and institutional funders. Working in concert with volunteers and university leaders, OOD staff members strive to accelerate Stanford's purposeful impact in the world. Stanford is committed to a donor-centric approach to development. Every member of the Office of Development staff plays a role in providing the university's donors with the service and attention that ensures an exceptionally positive and fulfilling philanthropic experience.

Requirements

Bachelor's degree and three years of relevant experience or a combination of education and relevant experience.
Exceptional verbal and written communication skills, including the ability to edit high-level correspondence and articulate progress and impact in a way that is understandable and meaningful to various constituencies.
Demonstrated strong project management and fund compliance skills.
Demonstrated experience using multiple data management systems to pull information to create coherent reports.
Strong client service orientation and attention to detail. Ability to quickly understand and remember details about donors and projects.
Excellent interpersonal skills and professionalism to interact with a wide range of people at different levels of an organization, both within and outside the Office of Development.
Proven ability to effectively and efficiently manage multiple priorities, with competing deadlines.
Demonstrated sound judgment in situations requiring independent decision-making and in handling confidential and sensitive material.

Nice To Haves

Familiarity with email, design, and digital donor reporting tools such as InDesign, Qwilr, Thankview, or Marketo preferred.
Experience with relationship or prospect management systems.
Experience with project management software.

Responsibilities

Coordinate with athletics staff and gift officers to research, develop, write, produce, and distribute key donor experience deliverables, including written (hard copy, email, or online) content, video, and events.
Responsible for the implementation of creative, consistent, and donor-centric donor acknowledgment, reporting, engagement, and recognition programs. Establish and execute project plans, timelines, tasks, and objectives.
Assist in writing and production of general donor correspondence.
Support the Assistant Athletics Director, Donor Relations, as needed, with fundraising communications projects, including priority papers, proposals, and gift announcements.
Compile and manage data using multiple financial and reporting systems.
Assist with the scholarship matching process each summer and fall.
Work closely with the Data Analyst and the central Donor Relations team to ensure that the scholarship reporting timeline remains on schedule.
Communicate regularly with colleagues in the Financial Aid Office, DAPER Compliance, and DAPER Finance teams to resolve questions about student-athlete aid.
Consult memos related to scholarship awarding to ensure that donor intent is honored in the scholarship matching process.
Proactively monitor the donor relations needs, with an eye toward creating unique experiences that enable donors to engage with coaching staff and student-athletes.
Assist with an annual audit of donor stewardship to ensure that all related documents, funds, stewardee, and beneficiary information are accurate and complete. Identify and resolve any inaccuracies.
Maintain the Donor Relations Application (DR App) in CARD, including updating activity assignments, recipients, stewardees, and other relevant details, after each project and in conjunction with the monthly new funds dashboard update.
Work with non-development colleagues to ensure that gifts are awarded and utilized in accordance with donor expectations and university policies in a timely manner. Escalate discrepancies when needed.
Support Athletics Development events as needed.
Maintain relationships with gift officers and donors. Develop and cultivate open channels of communication with colleagues across athletics and the university.
Assess and track trends and opportunities in donor relations. Recommend improvements based on findings.
Other duties as assigned.