Assistant Director, Digital Production Management

Universal Orlando•Orlando, FL

About The Position

The Assistant Director of Digital Production Management is responsible for proactively managing resources, forecasting needs, and delivering division-wide reporting to drive a critical portfolio of UDX Marketing and guest experience projects. Acting as the primary point of contact for Agile production teams, this role ensures effective stakeholder engagement, prioritization, estimation and strategic alignment across Business, Marketing, and Technology. By implementing program management best practices, leveraging both agile and waterfall methodologies, and managing scope, schedule, risk, and dependencies, the Assistant Director provides clear visibility into project status and resource allocation. Leading a team of production managers and project managers, the Assistant Director promotes operational excellence, continuous improvement, and alignment to organizational goals.

Requirements

Undergraduate degree (required) in marketing, technology, analytics or related fields.
9+ years in PMO, progressive transformation and digital/marketing enablement
Expert knowledge of large-scale transformation initiatives
Experience in project team leadership and large-scale program planning and implementation
Expert at stakeholder and partner management
Experience in executive communication, relationship building and decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
Proven ability to maintain a high-level of client service
Strong Financial Acumen
Experience with journey-based, audience-first marketing, e-commerce platforms, operational and analytics data platforms, personalization and content marketing
Excellent communication and interpersonal skills including presentation, influencing and negotiation skills with the ability to work in fast-paced environment with multiple deliverables and ad hoc requests
Demonstrated experience in areas of general management, specifically around team member development, leadership skills, organizational skills, and managing/setting priorities in a fast-paced environment
Demonstrated ability to make effective decisions while working through complex issues, program, and business interest related issues
Well-developed, critical thinking and communication skills (written and oral)
Consistent attendance is a job requirement.

Nice To Haves

MBA or equivalent masters degree (preferred).
Preferred: Project management certification (PMI or similar) and/or certification in use of specific methodologies such as Lean Six Sigma, Agile, etc.
Preferred: PMI Certification; or an equivalent combination of education and experience

Responsibilities

PORTFOLIO MANAGEMENT Act as point of contact for stakeholders for Agile Production teams.
Responsible for high level stakeholder reporting for execution teams.
Direct a critical portfolio of projects & programs in support of UDX Marketing and our guest experience.
Responsible for ensuring playbooks and templates are meeting the needs of the owned channels from an execution perspective.
Identify opportunities for and direct execution of process improvements and best practices across commercial operations to support delivery excellence.
Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model.
Responsible for accurate and timely estimation and integration into D&T value stream and M&S workflows.
PROGRAM MANAGEMENT Provide overall leadership to commercial operations structure, approach, and reporting.
Work broadly with both Business, Marketing and Technology to ensure that best practice management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment.
Drive successful scope and schedule management to hit key milestones and timelines across specific projects/programs.
Support and lead agile and waterfall methodologies where appropriate based on project/program scope.
Oversee risk management, dependency management and mitigation tracking, inclusive of issue identification, risk assessment and mitigation development and recommendations.
Work across digital & technology team to develop, track, analyze and publish project and financial reports, scorecards, and program/project status and performance reports.
Create transparency, measurability, and accountability to effectively manage deliveries and hit milestones.
LEADERSHIP Achieve operational excellence and superior results by building & leading a high performing team of project managers, program managers, business analysts and scrum masters to achieve operational excellence to achieve and exceed goals and objectives; team will consist of full-time exempt headcount and contractors.
Lead and mentor direct reports/team members in day-to-day management and administration of UDX transformation work.
Provide clear decision-making priority management.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.