Assistant Director, Countrywide Coverage

The Hartford•Hartford, CT

23d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This individual contributor position is part of the Personal Insurance Countrywide Coverage team and supports the Auto/PUP and HO Lines of Business and State Product Management organizations. This role is accountable for supporting the design, development, maintenance, and administration of Personal Insurance coverage forms, language, and solutions in order to achieve business objectives and ensure compliance with regulatory requirements. This includes competitor research, analysis and recommendation development as well as cross-functional collaboration with IT, the Transformation Office, Operations, Digital, Direct and Agency Channel, Claims, Legal, Compliance, Marketing, Underwriting, the LOBs, and State Product Management to ensure the smooth implementation of coverage changes and solutions. The ideal candidate is highly self-motivated, organized with attention to detail, and excels at successfully managing multiple projects and responsibilities. He or she will have excellent critical thinking, leadership, time management, and communication skills and be a strong team player. A strong knowledge of Personal Insurance coverages and forms is a must along with either an Underwriting or Claims background. This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Requirements

Bachelor’s degree or equivalent work experience required
Minimum 10+ years Property and Casualty experience; Personal Insurance experience strongly desired
Expertise in and knowledge of Personal Insurance coverage forms and products; experience in technical product development preferred
Excellent organization, prioritization, and time management skills
Excellent communication and presentation skills
Demonstrated analytical, problem solving, critical thinking skills, and leadership skills
Solid Excel, WORD, PPT, and data retrieval and analysis skills

Responsibilities

Provides deep subject matter expertise on PL coverage forms and language.
Focuses on the design and implementation of coverage solutions to address existing and emerging exposures, opportunities, and new product development.
Leads complex, cross-functional, coverage development initiatives or workstreams.
Performs competitor and/or ISO coverage analysis and research in support of coverage design, independently, at the direction of or under the guidance of the Coverage Director or CW Coverage AVP; develops recommended HIG positions.
Responsible for monitoring, researching, and managing Emerging Issues, including developing position recommendations and coverage solutions.
Ensures compliance of coverage and coverage procedures with regulatory requirements, partners with Compliance and Legal.
Ensures that coverage design contemplates operational impacts in Underwriting, Service, Sales, Operations, and Claims.
Manages the coverage portfolio to reduce complexity; makes recommendations to keep up to date with industry and market trends.
Provides litigation support, industry representation, and enterprise emerging risk representation for Personal Insurance. As industry representative, responsible for obtaining input from various HIG organizations to develop The Hartford position and interests and representing them to the industry bodies including ISO.
Drafts moderately complex and complex propriety language and forms, within their authority and/or under the guidance of the Coverage Director or AVP, in support of exposure management, appetite management, and new product development. Manages the language and design approval process through Legal, Compliance, and Claims.
Ensures that coverages and supporting materials are compliant with all regulatory requirements, partners with Compliance and Legal. Develops explanatory memorandum content for Invest and complex form filings.
Coordinates implementation of new coverages or coverage revisions with functional business partners (UW Practices, Sales/Service Operations, State Product Management, Agency Channel Mgmt, Digital, Compliance, Legal, Marketing) ensuring smooth implementations, including ensuring communications achieve target results in customer and agent experience. Ensures reference, training, and communications materials are accurate and effective.
Support the State Product Management organization in the customization of proprietary forms to meet state specific needs as appropriate.
Develop bench strength through mentoring Coverage Managers and Forms Consultants on the CW Coverage Team.
Develops and manages business requirements working with IT to automate coverage implementations, contemplating consumer, Independent Agent, and The Hartford Sales and Service representatives’ experience, the PI digital first strategy, and handling expense.
Defines UAT test case scenarios and executes UAT test case reviews and defect prioritization/resolution.