Assistant Director, Career Education

University of Southern California•Los Angeles, CA

1d•$76,442 - $90,000

About The Position

The Assistant Director of Career Education leads the strategic use of digital tools that advance the Career Center’s mission. This role oversees the Career Center’s educational platforms, including the campus-wide CRM, ensuring they support student career exploration, skill development, and internship preparation while integrating with university systems for employer engagement and data-informed service delivery. The Assistant Director provides training and instructional support to employers, students, staff, and faculty, collaborates with campus partners and external vendors, and identifies innovative ways to enhance the digital career services experience. Responsibilities also include designing learning materials, delivering workshops, and developing scalable training programs. In addition, the role manages comprehensive data collection efforts to support strategic planning, guide decision-making, and strengthen the delivery of student success initiatives.

Requirements

Bachelor’s degree in education technology, information systems, higher education, or a related field (Master’s preferred).
3–5 years of professional experience in educational technology, higher education, or career services.
Advanced experience with Handshake and other relevant career services platforms.
Strong ability to communicate technical concepts clearly to diverse audiences.
Demonstrated skills in project management, training delivery, vendor negotiation, and data analysis.
Ability to prioritize and manage multiple responsibilities in a collaborative team environment.
The successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.
Bachelor’s degree in counseling, higher education, human resources, or related field.
Three years’ experience in career services, human resources, recruiting, or related industries, with some experience in a coaching or leadership role.
Ability to manage, balance, and prioritize different tasks and projects.
In-depth knowledge of federal immigration employment regulations and processes, interpreting and providing guidance as to their pertinence to international students.
Advanced knowledge of employer recruiting strategies, job market trends, and occupational, career, and employment information sources.
Superior level of professionalism, exceptional attention to detail, and exemplary written and oral communication and interpersonal skills.
Demonstrated experience interacting with diverse groups, exercising diplomacy, good judgment, and discretion.

Nice To Haves

Familiarity with platforms such as uConnect, Monday.com, Qualtrics, and Tableau.
Understanding of data privacy, information security, and digital accessibility protocols.
Basic knowledge of CMS platforms.
Experience working in multi-office career services structures or university-wide initiatives.

Responsibilities

Education & Training for Online Career Resources
Maintain a comprehensive inventory of the Career Center’s portfolio of educational technology tools (e.g., job boards, interview practice platforms, assessment tools, event systems).
Identify resources that support and enhance the mission of career services, including tools that help expand networking, career fairs, internship exploration, and job or industry exploration.
Serve as a thought leader by staying current on emerging trends in digital career education.
Develop and deliver comprehensive training programs for students, alumni, and staff on leveraging technology for job and internship search, resume writing, interviewing, networking, and exploration.
Create and maintain high-quality tutorial guides, best practice documentation, and multimedia content (e.g., short videos, screen recordings, step by step workflows, user guides).
Host instructional office hours and offer guidance to help apply platform features to career goals, internship preparation, and improve digital career readiness.
Serve on the Handshake Users Group and stay informed about feature updates that assist with industry best practices related to internships, employer recruiting, and student engagement.
Data Analysis and Reporting
Support the Senior Research Analyst with data collection, migration, and tracking projects, including metrics related to internships and experiential learning participation.
Continuously explore innovative, data-informed solutions to enhance student, employer and alumni experiences.
Monitor Handshake analytics reports and advising outcomes for reporting and decision-making.
Use digital tools to collect, import, and analyze student engagement and workshop participation data for dashboards and annual reports.
Collaboration and Cross-Campus Coordination
Partner with Provost IT to maintain a comprehensive inventory of the Career Center’s portfolio of educational technology tools (e.g., job boards, interview practice platforms, assessment tools, event systems).
Partner with Provost IT to ensure the tools are functional, operating efficiently, and meeting user needs at all times.
Collaborate with Career Center staff, faculty, and university partners to integrate technology into advising, curriculum, employer engagement, internship program administration, and other student success and campus initiatives.
Represent the Career Center on committees such as the HireBigTen+ Consortium Vendor Relations Committee and other internal working groups as needed, including those related to internships and experiential learning.
Provide support to the Assistant Director of Marketing for the uConnect website: post updates and assist with content organization and flow.