Assistant Director - Access to Care

Brightli • Indianapolis, IN

15d

About The Position

Job Summary: This Assistant Director will assist the Regional Director with program oversight and personnel. They assist working with and supervising team members of associates in providing services to clients in that program area, served by Community Services. They will provide oversight for the development of the Day program, Home Skills Development, Community Networking, Personal Assistance Services, Independent Supported Living, and Shared Living programs. Essential Job Functions: Leadership Responsibilities Assist Regional Director with: Implementation and carrying out of quality management processes. Job interviews. Ensuring team members meet the qualifications for employment, screenings have been completed. Assuring no one is hired who is on any disqualification list or who has questionable references. Ensuring all required staff training has been completed and documented. Demonstrate interest in long-term and short-term goals and objectives of the organization. Other duties as assigned by Leadership Team. Represent organization and the individuals served in a positive manner to clients, team members, community agencies, and community members. Treat all clients served and their families with dignity and respect. Service Responsibilities Adhere to all organization policies for employment and service delivery. Maintain strong, effective community and organizational relationships with the Department of Mental Health, Department of Health and Senior Services, SB40 Boards and Case Management entities. May be required to assist with physical transfers or lifting, depending on the needed supports of the individual. Will be on-call according to the regional office schedule. Documentation Responsibilities Adhere to all confidentiality maintenance requirements, including HIPAA. Judiciously complete documentation and related paperwork required for billing purposes. Perform general clerical duties including, but not limited to, maintaining accurate client records. Other Responsibilities Attend and actively participate in supervisory sessions. Function in accordance with organization guidelines and within their own professional code of ethics. Participate in all required meetings. Regularly participate in self-evaluation and assigned team members evaluations according to operational guidelines ( Periodic evaluation of team member will be based upon the extent to which the listed principal responsibilities are satisfied. Additional consideration will be given to ): i. Adaptability (ability to perform effectively in the face of changing job demands) ii. Initiative (taking necessary and appropriate action on one’s own) iii. Such factors as reliability, motivation, creativity, cooperativeness, and appearance Meet productivity requirements set for this position. Perform all other job-related duties as requested, subject to all applicable federal, state, and local laws and standards.

Requirements

• Ability to Apply common-sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Capable of communicating ideas clearly and effectively.
• Collect, interpret, and record data, including using spreadsheets and other similar applications.
• Comply with organization, state, and federal compliance standards.
• Deal with problems involving several concrete variables in standardized situations.
• Demonstrate good judgment and discernment in dealing with people.
• Develop, maintain, and effectively communicate working relationships and professional boundaries with other team members, clients, family members, outside entities, and the general public.
• Drive, with reliable transportation.
• Establish effective relationships via telephone and in-person contact.
• Flexible, versatile, and comfortable in a rapidly changing environment while maintaining effectiveness and efficiency.
• Follow direction and accept supervision.
• “Follow through” on routine and emergency situations.
• Handle information in a confidential manner.
• Maintain a positive attitude in the work environment.
• Operate calmly in a crisis, relate positively to funding sources, other providers, team members, clients, families and the community.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Work with people of various socio-economic status with dignity.
• Knowledge of Company Policies and Procedures.
• Directives and guidelines for DMH/DD services.
• The community and the field of social services.
• Advanced verbal and written communication skills and ability to communicate in a straightforward manner with team members.
• Computer skills sufficient to utilize all relevant databases and complete appropriate reports/ paperwork in a timely manner.
• Experience and skill in supervision and team building.
• Professional communication skills, including the ability to read and write coherently and cohesively in a neat, grammatically correct manner.
• Solid reasoning abilities.
• Strong organizational, communication, and documentation skills.
• Strong interpersonal skills in order to manage escalated and/or problematic behavior situations.
• Strong time management skills, demonstrating the ability to complete all required paperwork in a timely manner, while managing multiple tasks.
• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.
• Training as required in the PFHCS Associates Handbook.
• Bachelor’s degree -OR- Relevant experience in the field of Developmental Disabilities may be substituted year-for-year in lieu of a degree.

Responsibilities

• Assist Regional Director with implementation and carrying out of quality management processes.
• Assist Regional Director with job interviews.
• Ensure team members meet the qualifications for employment, screenings have been completed.
• Assure no one is hired who is on any disqualification list or who has questionable references.
• Ensure all required staff training has been completed and documented.
• Demonstrate interest in long-term and short-term goals and objectives of the organization.
• Adhere to all organization policies for employment and service delivery.
• Maintain strong, effective community and organizational relationships with the Department of Mental Health, Department of Health and Senior Services, SB40 Boards and Case Management entities.
• Adhere to all confidentiality maintenance requirements, including HIPAA.
• Judiciously complete documentation and related paperwork required for billing purposes.
• Perform general clerical duties including, but not limited to, maintaining accurate client records.
• Attend and actively participate in supervisory sessions.
• Function in accordance with organization guidelines and within their own professional code of ethics.
• Participate in all required meetings.
• Regularly participate in self-evaluation and assigned team members evaluations according to operational guidelines
• Actively monitor the identification, development, and execution of strategic objectives.
• Assist the Regional Director with the supervision of all Program Coordinators and Support Staff.
• Champion change and effectively manage the implementation of new ideas.
• Communicate the strategic organization direction and encourage participation by all team members.
• Effectively communicate changes and noteworthy events within the department and/or organization to team members.
• Handle difficult personnel situations with team members directly, using appropriate discretion and Human Resource advice to show respect for the individual.
• Involve, as appropriate, all team members, in order to achieve goals.
• Maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and organization policy.
• Provide leadership and guidance to all aspects of the department and services provided.
• Reinforce team approach across functions; support and solicit input from team members at all levels within the organization.
• Take an active role in monitoring the identification, development, and execution of strategic objectives.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Director