Assistant Dir Financial Aid

Augusta University • Augusta, GA

67d

About The Position

The Assistant Director of Financial Aid at the Health Sciences Campus provides leadership, supervision, and oversight for a team of Financial Aid Counselors serving students in the Medical College of Georgia (MCG), Dental College of Georgia (DCG), College of Nursing, and College of Allied Health Sciences. This position manages two Financial Aid Counselor II staff, ensuring equitable caseload distribution, compliance with federal and accrediting requirements, and delivery of high-quality financial counseling services. Responsibilities include overseeing required one-on-one entrance and exit counseling for MCG students, coordinating financial literacy education and outreach presentations, and supporting regional campus visits in Athens, Savannah, Rome, and Albany. The Assistant Director ensures accurate and timely processing of specialized programs such as HRSA loans, scholarships, R2T4, and COA adjustments, while also monitoring student communications to provide responsive, student-centered service. This role also collaborates with faculty, staff, and accrediting bodies to support reporting and data needs, accreditation reviews, and licensure requirements. In response to evolving compliance and accreditation expectations, the Assistant Director develops and implements structures, processes, and outreach strategies that sustain service quality, strengthen student success, and uphold institutional accountability across Augusta University's health sciences programs.

Requirements

• Bachelor's degree from an accredited college or university and three years of financial aid or related work experience required.
• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws
• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.
• Demonstrate strong public speaking and presentation skills.
• Demonstrated ability to work with a wide range of people.
• Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
• Ability to learn software systems (Ellucian Banner, CampusLogic, Slate, other databases/interfaces).
• Ability to counsel students and provide excellent customer service.
• Ability to comply with federal and state statutes and regulations regarding eligibility and distribution of student financial aid.
• Ability to issue professional judgment and critical thinking skills for interpreting and applying federal and/or state regulations and guidelines governing the awarding of financial aid to students.
• Ability to prioritize tasks, detail oriented, and possession of a team work spirit.
• Ability to establish and maintain effective working relationship with staff, faculty and other constituents.
• Willingness and ability to travel to provide training and education at other AU medical student sites.
• Ability and willingness to maintain confidentiality.

Nice To Haves

• Experience with Department of Education software (i.e. FAA Access, National Student Loan Data Systems (NSLDS), COD, Return to Title IV, etc.), Ellucian Banner and CampusLogic.

Responsibilities

• SUPERVISION & LEADERSHIP: Provide direct supervision, guidance, and performance management for two Financial Aid Counselor II staff members on the Health Sciences Campus. Assign caseloads equitably, monitor workload distribution, and ensure staff deliver high-quality counseling and compliance support across MCG, DCG, Nursing, and Allied Health Sciences. Develop staff through training, mentoring, and professional development opportunities. Represent the Health Sciences Financial Aid team in meetings with campus leadership, faculty, and accrediting bodies, ensuring alignment of services with institutional goals.
• COUNSELING: Oversee and provide individualized financial aid counseling to Health Sciences students and their families, including guidance on eligibility, program requirements, and entrance/exit counseling for loan borrowers. Advise on the financial aid impact of changes such as withdrawal or failure to meet Satisfactory Academic Progress (SAP). Provide oversight of staff counseling activities to ensure consistent, accurate, and student-centered service. Some travel is required to support medical students at regional campuses across Georgia.
• CUSTOMER SERVICE: Lead efforts to assist students and families with FAFSA completion, verification, and required documentation. Direct outreach campaigns to ensure timely submission of applications and reduce barriers to aid eligibility. Coordinate with federal, state, and external agencies on reporting and disbursement while collaborating with AU admissions, registration, advising, and student accounts offices to integrate aid delivery with the student experience.
• RECORD MAINTENANCE & COMPLIANCE: Supervise staff in reconciling FAFSA data with documentation, resolving inconsistencies, and processing special circumstances or dependency overrides. Ensure all corrections are reported accurately to the Department of Education. Oversee the collection and maintenance of documentation required for federal, state, and institutional audits. Monitor staff compliance with all federal and accrediting requirements, implementing processes to ensure accuracy and timeliness.
• AWARDING AND ADJUSTMENTS: Interpret, implement, and communicate complex financial aid regulations to staff and campus partners. Oversee awarding, adjustments, and compliance functions, ensuring adherence to federal, state, and institutional policies. Support technical processes, reporting requirements, and coordination of compliance efforts campuswide. Serve as a subject matter expert for specialized programs such as HRSA loans, scholarships, R2T4, and COA adjustments.
• DEPARTMENT REPRESENTATIVE: Maintain professional expertise through ongoing development. Represent the financial aid office at institutional events, orientations, and accreditation activities, including evenings and weekends as required. Serve on committees, lead special projects, and contribute to the planning and implementation of new initiatives to enhance financial aid services. Provide training and cross-coverage for staff to ensure continuity of operations.
• OTHER: Perform all other duties as assigned.

Benefits

• Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
• Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
• Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees