Assistant Department Manager - Hardware, Lawn & Garden, Outdoor Power Equipment

JAX Mercantile Co.•Broomfield, CO

1d•Onsite

About The Position

At JAX Mercantile Co., a local, family-owned company, the Assistant Department Manager in the JAX Outdoor Gear, Farm & Ranch location in Broomfield, CO, is responsible for providing outstanding customer service. This role supports the Department Manager and overall department operations by providing employee training and development, sharing product expertise, leading by example when assisting customers, and finding ways to improve the service provided by JAX. The position involves coordinating with the buyers team to provide feedback on products, visual merchandising with product displays, moving and tracking inventory, stocking, and organizing the department. The ideal candidate is experienced in retail, willing to help, well-organized, takes initiative, communicates well, and has an engaging and positive approach to customer service. JAX has been providing customers with outstanding service for over 60 years.

Requirements

Experienced in retail work
Willing to pitch-in and help
Well-organized
Takes initiative
Communicates well
Engaging and positive approach to customer service
Prior top-notch customer service experience required
Comfort and adaptability with learning new technology or computer systems
Ability to be flexible and work retail hours
Engaging and positive
Effective trouble-shooting skills
Ability to present and maintain a professional demeanor
Must be available at least one weekend day
Flexible availability required

Nice To Haves

Previous experience, knowledge and interest in lawn & garden products and landscaping products preferred
Previous experience, knowledge and interest in hardware & outdoor power equipment preferred
Experience with selling brands carried by JAX preferred
Prior retail lead or supervisory experience strongly preferred

Responsibilities

Providing outstanding customer service
Supporting the Department Manager and overall department operations
Providing employee training and development
Sharing product expertise
Leading by example when assisting customers
Finding ways to improve the service provided by JAX
Coordinating with the buyers team to provide feedback on products
Visual merchandising with product displays
Moving and tracking inventory
Stocking the department
Organizing the department
Ensuring coverage by working with employees or stepping up fill gaps when necessary
Providing honest and informative answers about our products
Addressing loss prevention concerns
Participating in inventory responsibilities
Assembling new stock
Maintaining a clean and well-stocked area
Completing record-keeping and creating reports
Completing special orders
Coordinating with others to plan for sales and promotions
Ensuring proper documentation and pricing of products
Working to engage and inspire teamwork with department employees