Assistant Courtesy Patrol Director - Portofino

Premier Island Management Group•Pensacola Beach, FL

21d•$50,000

About The Position

To supervise Courtesy Patrol employees in the absence of the Director and facilitate the flow of information with the executive staff.

Requirements

High School Diploma
Leadership experience
Conflict resolution
Strong background in preparing and reviewing incident response documentation.
Strong communication and interpersonal skills are required.
Customer service experience required.
Managerial experience required.
Knowledge of spreadsheets and word processing is required.
Ability to use discretion with owners and guests as it pertains to rule enforcement.
Ability to organize and write reports. Ability to effectively present information and respond to questions from managers and the public.
Ability to work within a set framework as it pertains to Courtesy Patrol.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems. Ability to interpret a variety of instructions when furnished in written, oral, or scheduled form.
CPR Certification
Valid Florida Driver’s License
Ability to work with minimum supervision and a high degree of autonomy.

Responsibilities

Supervision of persons assigned to the department. To include coming into work to supervise those they do not directly see, on an as-needed basis.
Respond to managerial calls for service from guests and owners.
Training of new employees
Recommend promotions, corrective counselings, and terminations to the Director, Director of the HOA, and General Manager.
Dissemination of information from the Director to the people assigned to the Department.
In the absence of the Director, monitor the department payroll budget and send people home if occupancy or weather dictates.
Order departmental supplies from the HOA Office Assistant.
Responsibilities of Team Member/ Shift Supervisor as needed.
Keep the Courtesy Patrol Director informed of all emergencies or exigent circumstances.
Initial Interview of Applicants
Complete schedules and generate them for posting in the gatehouse for the employees.
Complete assignments given by the Courtesy Patrol Director, the Director of the HOA, or the General Manager.
Participate in Hurricane Action Plan preparation and post-storm duties.
Review all reports completed by the gatehouse and send them to the distribution list when the Courtesy Patrol Director is not available.
Turn in a review to the CP Director on employees in the department for review periods.
Coordinate with local Law Enforcement for Off off-duty deputies to augment the Courtesy Patrol staff during certain holidays or emergencies.
Keeping all daily logs up to date. Keep the RFID/Barcode book up to date.
Update the Owner, LTT, and Employee parking sticker books as needed.
To provide a safe working environment for all employees.
To be responsible to company managers and owners for the enforcement of HOA Rules and Regulations, and to provide access control.
Operation of the property-wide camera system and the gate arm system.
Check the Bulletin Board on days that they work to check for continuity and the timeliness of items to be replaced or the removal of expired items.
To supervise the Courtesy Patrol employees to ensure continued adherence to company policies and the Mission, Vision, and Values.