Assistant Core Systems Manager

OnPoint Credit Union•Portland, OR

18h•Hybrid

About The Position

The Assistant Core Systems Manager plays a pivotal role in supporting the administration, integration, and optimization of the credit union’s core banking system—primarily Fiserv DNA. This position requires a strategic thinker with hands-on technical expertise, a collaborative mindset, and a passion for leveraging automation and AI to drive operational excellence. In addition to technical responsibilities, this role includes direct leadership of a team, providing guidance, mentorship, and performance oversight to ensure high-quality service delivery. The ideal candidate will be instrumental in ensuring system reliability, enhancing team performance, and aligning technology initiatives with business goals.

Requirements

Proven ability to manage system integrations and troubleshoot complex issues.
Familiarity with Agile frameworks (Scrum, Kanban)
Experience using Azure DevOps for task and release management.
Hands-on experience with OpCon SMA or similar automation platforms.
Excellent problem-solving, communication, and leadership skills.
Ability to work independently and collaboratively in a fast-paced environment.
Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
Minimum 3 years of experience in core banking system administration, integrations, and support.
At least 2 years experience directly with Fiserv DNA Core.
Leadership experience within a technical team preferred.

Nice To Haves

Agile certification is a plus.
Experience with AI tools and performance analytics is a strong advantage.

Responsibilities

Oversee the daily administration, maintenance, and enhancement of the Fiserv DNA core banking system.
Lead team supporting system integrations, upgrades, and vendor coordination to ensure seamless operations.
Collaborate with cross-functional teams using Agile methodologies; participate in sprint planning, backlog grooming, and retrospectives.
Utilize Azure DevOps for project tracking, task management, and coordination.
Implement and manage automation workflows using OpCon SMA to streamline core system operations.
Monitor system performance and proactively address issues to maintain high availability and meet SLAs.
Use AI-driven tools and analytics to identify trends, improve processes, and scale operational excellence.
Track and report on team KPIs, system health metrics, and project milestones to leadership.
Participate in delevopment and implementation of disaster recovery and business continuity plans for the credit union's core banking system and integrated systems.
Supervise and mentor staff, fostering a culture of accountability and continuous improvement.
Maintain documentation for system configurations, processes, and troubleshooting procedures.