Assistant Community Manager

Avanath•Washington, DC

11d•$31 - $33

About The Position

This role is responsible for supporting the day-to-day operations of an affordable housing community, with a strong focus on compliance, reporting, rent processing, leasing, and marketing. The position assists the Community Manager in ensuring the community operates in full compliance with LIHTC/Tax Credit program requirements and other affordable housing regulations, while maintaining high standards of resident satisfaction. The incumbent will also oversee the community and team in the absence of the Community Manager, ensuring smooth operations and adherence to all co mpliance and operational standards. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Requirements

LIHTC/Tax Credit program experience required (must be listed first)
2+ years of experience as an Assistant Community Manager, preferably in affordable housing
Strong knowledge of compliance regulations, recertifications, and affordable housing programs
Excellent communication skills with a strong commitment to customer service
Proven experience with rent collection, reporting, and bookkeeping
Thorough understanding of landlord/tenant laws and Fair Housing regulations
Strong interpersonal skills with the ability to work with diverse populations
Highly organized and resourceful
Proficient in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Experience with Yardi Voyager Property Management software preferred

Responsibilities

Provides A+ customer service.
Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
Organizes and executes resident appreciation and retention events.
Maintains a secured confidential file for each resident.
Answering phones, greeting walk-ins and foot traffic.
Assist with leasing job duties, including touring prospective residents.
Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
Assist with Monthly Projection Reporting, inspects vacancies, make-ready apartments and models. Inspects the property for community policy violations, needed repairs and overall landscaping.
Meets regularly with Community Manager and Regional Manager to discuss community performance.
Other duties as assigned by Community Manager.
Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
Oversees property operations and staff in Community Manager’s absence.
Support Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.