Assistant Community Manager [Part-Time]

ACC MANAGEMENT GROUP, INC.•Village of Cottage Grove, WI

6d•Onsite

About The Position

Join Our Team as a Part-Time Assistant Community Manager! Location: Cottage Grove, WI Are you a people-person who thrives in a fast-paced environment? Do you have a passion for organization, communication, and creating exceptional resident experiences? If so, we want YOU to be our next Assistant Community Manager! At ACC Management Group, we’re not just managing apartments — we’re creating communities residents are proud to call home. As our Assistant Community Manager, you’ll play a vital role in supporting day-to-day operations, leasing, resident relations, and ensuring the property runs smoothly and efficiently.

Requirements

Previous experience in property management, leasing, or customer service
A go-getter with excellent communication and organizational skills
A team player with a positive, solution-oriented attitude
Passion for helping people and improving community life
High School diploma or equivalent required.
Previous customer service experience required.
1-2 years of leasing or property management experience preferred.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Experience with Onesite software is a plus.

Responsibilities

Supporting the Community Manager in all aspects of property operations
Assisting with leasing and renewals — you’re the face of the property!
Building strong relationships with residents and handling service requests
Managing rent collections and financial reporting
Ensuring the property always looks its best
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Assist in the attention to all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.