Assistant Community Manager
About The Position
The Assistant Community Manager is the liaison among the Community Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role. Work schedule: 9am-5pm, 5 days a week. Saturdays are required with a flexible weekday off.
Requirements
- 2+ years of clerical, administrative, and custoemr service experience in single-family, multifamily, or hospitality industries.
- Well-versed utilizing Microsoft Office Suite (Word, Excel, Outlook).
- Professional communication skills, written and spoken.
- Customer service driven and team oriented.
- Ability to prioritize projects with attention to detail and time sensitive deadlines.
- Takes ownership, proactive, and solutions driven.
Responsibilities
- Assist Community Manager with implementation of Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
- Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
- Issues violation letters to homeowners and follow-up to ensure corrected.
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquiries in-person, by phone, and email.
- Activate and issue pool passes, parking passes, and key FOBS.
- Receive, sort, log, and distribute mail and packages.
- Data enter and update information in the database; record and track documents and information.
- Assist in creating and managing the budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
- Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
- Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
- Assist with other projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
