Assistant Community Manager

Pratum Companies•Columbia, MD

About The Position

This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the team, and maintain community compliance with all policies, procedures, and internal quality control standards.

Requirements

Minimum 3 years' experience in Property Management
Previous Property Management Experience – REQUIRED
At least two years of experience as an Assistant Community Manager
Knowledge of Department of Housing and Urban Development ("HUD") rules and regulation
Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
Outstanding customer service skills
Exceptional verbal and written communication skills
Accounts receivable and collections experience a MUST
Attention to detail and ability to work independently on assignments
Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
High school or GED.
This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
The position requires the ability to serve on-call, as scheduled or as necessary.
Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.
You must also be able to attend certain resident events that are held after hours.
Minimum of basic knowledge of computers
Ability to use Outlook and OneSite/Yardi
Intermediate knowledge of Microsoft Suites
Minimum of basic Internet knowledge
Must be capable of physically accessing all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Responsibilities

Overseeing accounts receivable, collecting rent, security deposit, and invoice processing
Legal notice delivery
Building positive relationships with prospective and current tenants
Schedule resident recertification interviews and coordinate the apartment inspections
Investigates and helps resolve complaints, disturbances and violations
Maintain resident files in accordance with company policy & regulatory agency policy
Assist with task associated with the operation of the property: leasing, rent collections, resident services and maintenance
Preparing and executing detailed and legally compliant lease agreements
Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution