Assistant Community Manager

Jubilee Housing • Washington, DC

127d

About The Position

Ensure a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his/her absence.

Requirements

• Minimum three years’ experience in property management, leasing, or a related field.
• High School Diploma or GED Equivalent.
• NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
• Excellent interpersonal skills. Positive attitude, enthusiasm and energy. strong customer service orientation to older adults.
• Strong attention to detail.
• Ability to handle a high volume of telephone calls.
• Possess and maintain timely and reliable transportation.

Nice To Haves

• Bilingual (Spanish) is preferred.

Responsibilities

• Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
• Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
• Complies with Jubilee Housing’s policies and procedures and external regulatory requirements; ensures solid understanding of Jubilee Housing’s operational and human resources policies and procedures.
• Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
• Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
• Provides direction to the team in the absence of the Community Manager.
• Promotes resident services initiatives in conjunction with the Resident Services Department.
• Prepares, monitors, and distributes reports on a variety of operational and financial data.
• Assists in processing property expenses such as vendor invoices.
• Participates in and attends all required training sessions.
• Keeps Community Manager informed of any information that could affect property operations.
• Supports other communities as assigned by management.
• Other duties as assigned.

Benefits

• Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a 403b matched contribution retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees