Assistant Community Manager - Skyview

Equity Residential•Rancho Santa Margarita, CA

33d•$27 - $33

About The Position

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver a Winning Performance: Question Authority Walk the TalkShare KnowledgeListen, not just HearSee the Glass Half FullTake Educated RisksEnjoy the RideShare the SpotlightDo the Right ThingTest Your Limits We Care About Your Total Wellbeing:Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefitsFinancial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive CompensationCommunity Wellbeing: Paid Community Service HoursCareer Wellbeing: Leadership DevelopmentLearn more about our Total Wellbeing program here. What You'll Be Doing:As an Assistant Community Manager, you will drive the entire sales process, building strong connections with prospects and residents, and delivering exceptional customer service to facilitate lease renewals, with a clear pathway for career growth towards a Community Manager position. Leading, mentoring, and training in sales, marketing, and customer service for a positive work environmentManaging financial transactions, including payments and audits, for accurate resident file maintenanceUtilizing effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts.Explaining lease provisions, overseeing move-in activities, and conducting orientations for new residentsResponding promptly to resident calls and emails, proactively address needs, and follow up on concernsMaintaining effective communication with maintenance staff, ensuring resident needs are metProactively monitoring property trends for future occupancy needs

Requirements

Residential or commercial property management, hospitality, or retail experience
Customer service and sales experience
High School diploma or equivalent
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
Computer literacy and effective communication skills.
Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
Knowledge of federal and state apartment housing laws
Availability to work a flexible schedule, including weekends
Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
Ability to use the computer effectively and read written communications.
Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility.
May be required to climb stairs depending on the property structure.

Nice To Haves

Managerial Experience

Responsibilities

Drive the entire sales process, building strong connections with prospects and residents
Deliver exceptional customer service to facilitate lease renewals
Lead, mentor, and train in sales, marketing, and customer service for a positive work environment
Manage financial transactions, including payments and audits, for accurate resident file maintenance
Utilize effective selling techniques, maintaining comprehensive community knowledge, and contributing to marketing efforts.
Explain lease provisions, overseeing move-in activities, and conducting orientations for new residents
Respond promptly to resident calls and emails, proactively address needs, and follow up on concerns
Maintain effective communication with maintenance staff, ensuring resident needs are met
Proactively monitor property trends for future occupancy needs