Assistant Community Manager

Sun Communities•Edgewater, FL

About The Position

The Assistant Community Manager plays a critical role in supporting the daily operations of a Sun community. This position assists the Community Manager in ensuring efficient office administration, property maintenance coordination, and strong resident relations. The role also contributes to marketing efforts, leasing activities, and the sale of new and pre-owned homes. The Assistant Community Manager is organized, customer-focused, and proactive in maintaining the quality and appeal of the community.

Requirements

High School Diploma or GED (Required)
2 years in in general business and customer service experience (Required)
Excellent written and verbal communication skills
Demonstrated leadership abilities
Solid negotiation skills
Ability to thrive in a fast-paced environment
Intermediate computer proficiency
Flexibility to respond to community needs during non-business hours
Must have a valid driver's license

Nice To Haves

Bachelor's Degree in Related field (Preferred)
6 months in in prior sales and leasing experience (Preferred)

Responsibilities

Handles delinquencies and approves eviction proceedings while adhering to Sun's policies.
Monitors, codes and approves invoices for operating expenses and sales related costs
Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts
Handles customer issues in a timely and professional manner, communicating through a variety of means
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
Coordinates and assists with the Lease Purchase Program (LPP), including repairs, leasing, LPP sales, refurbishments, re-leasing, closing, and follow-up.
Coordinates and follows-up on service requests
Ensures customers and residents receive the highest levels of service consistent with Sun's customer service philosophy
Reports any deficiencies, which would adversely affect the operation of the community
Identifies and prepares sites for model homes.
Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
Inspects and recommends purchase and renovation of used/repossessed homes
Enforces community rules and regulations
Reviews monthly property accounting reports and compiles reports for the accounting department, as required.
Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
Ensures that overall community appearance is well maintained and groomed to Sun's curb appeal standards
Plans and coordinates resident relation events and activities
Initiates and maintains local dealer relationships
Handles emergencies that may arise onsite, insuring adherence to standard operating procedures
All other duties as assigned
Assists with developing a marketing strategy and maintains effective advertising to attract prospective residents to the community

Benefits

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation
RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty