Assistant Community Manager

JLL•Boston, MA

21d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL – We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals. If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL! The Assistant Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech- savviness. Additionally, this position may manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral. Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Assistant Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

Requirements

Experience in marketing and event planning
Independent thinking and self-starter
Ability to host and engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 1000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Creative problem solver
Great time management
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
Bachelor’s Degree or equivalent work experience
At least 1-2years experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Assist in coordinating any programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and retail spaces.
Help manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas
Create marketing collateral for property programming and events using property specific branding
Partner with onsite and local retailers and dining establishments to highlight promotions
Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
Assist in maintaining the admin portal of property app including conference center reservations, building events, and local area information and partnerships
Partner with the property’s social media team by taking photos, uploading to social accounts, scheduling, and more.
Write and design eblasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area
Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets
Negotiate contracts with area vendors for best prices and services
Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
Other concierge-related requests, such as stepping in for our concierge team if needed.
Open to working some later nights and weekends throughout the year as needed with large scale events