Market Rate Assistant Community Manager - Sacramento, CA

USA Properties Fund•Sacramento, CA

1d•$27 - $29

About The Position

MARKET RATE ASSISTANT COMMUNITY MANAGER - The AJ Family Apartments USA MULTIFAMILY MANAGEMENT, INC. is engaged in the management of residential multifamily communities. We develop, build, own and manage our properties. Our properties are located throughout California and Nevada. USA Multifamily Management is a subsidiary of USA Properties Fund, Inc., a full-service, fully diversified, privately owned real estate investment and development organization. We are seeking an Assistant Community Manager for our 345 unit Conventional Market-Rate Community, The AJ. The Assistant Community Manager plays a key support role, working closely with the Community Manager to ensure smooth and successful operations. The Assistant Community Manager is responsible for monitoring marketing efforts and developing new strategies, collecting outstanding balances, ensuring compliance with lease administration, processing applications and resident requests, and handling resident concerns as directed by the Community Manager. The Assistant Community Manager will report to the Community Manager. This is a non-exempt position with a Tuesday through Saturday 8:30 am - 5:30 pm work schedule; with open flexibility to work overtime, holidays and weekends as necessary. We offer a competitive salary, depending on experience ranging up to $27 - $29 per hour. Essential Duties and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. At the direction of the Community Manager, the Assistant Community Manager is responsible for maintaining compliance with all general and property-specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, RHCP, and/or HOME program requirements. While specific program requirements can be learned, the Assistant Community Manager is expected to be able to review paperwork carefully with great attention to detail. All paperwork is completed accurately and processed as directed by the Compliance Department All initial applications are completed within two weeks of application date Resident recertifications are completed on time each month For mixed-income communities, ensuring that the applicable fraction for each building is consistently maintained Leads by example to maintain a service-oriented environment by always exhibiting a professional appearance and attitude. Serves as a resource for residents, prospective renters, and team members. Promotes resident satisfaction and retention by resolving complaints, answering questions, and requests in a timely manner, and taking appropriate action to address service issues. Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, follows procedures for collecting on delinquencies, and enforces the lease agreements as necessary. Assists with inspecting vacant units, make-ready apartments, models, and overall community for upkeep and lease violations. Supports Leasing Associates in the leasing of apartments and ensures that company policies, procedures, Fair Housing guidelines, and other applicable laws are followed. Facilitates and oversees multiple resident events each month to create customer loyalty and retention. Oversees the community’s operations and team in the absence of the Community Manager.

Requirements

Must have at least two (2) years of experience in on-site apartment leasing; leadership role preferred
Tax-credit experience required; market-rate/conventional experience preferred
Computer skills in Microsoft Office
Knowledge of YARDI Voyager, Site Manager, CRM Flex, EliseAI, Snappt, YES Energy, DoorKing, ButterflyMX, Spectrum or similar PMS programs
Strong Customer Service and Communication Skills
Management of on-site staff and resources
Successful track record of meeting property goals and optimizing asset performance
Must have a valid CA driver’s license & reliable transportation
High School Diploma or GED required, Bachelor’s Degree preferred

Nice To Haves

California Certified Residential Manager (CCRM), Housing Credit Certified Professional (HCCP), Accredited Residential Manager (ARM), Certified Apartment Leasing Professional (CALP) or any related credential preferred

Responsibilities

Maintaining compliance with all general and property-specific regulations.
Review paperwork carefully with great attention to detail.
Complete all paperwork accurately and processed as directed by the Compliance Department
Complete all initial applications within two weeks of application date
Complete resident recertifications on time each month
Maintain a service-oriented environment by always exhibiting a professional appearance and attitude.
Serve as a resource for residents, prospective renters, and team members.
Promote resident satisfaction and retention by resolving complaints, answering questions, and requests in a timely manner, and taking appropriate action to address service issues.
Review resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, follows procedures for collecting on delinquencies, and enforces the lease agreements as necessary.
Assist with inspecting vacant units, make-ready apartments, models, and overall community for upkeep and lease violations.
Support Leasing Associates in the leasing of apartments and ensures that company policies, procedures, Fair Housing guidelines, and other applicable laws are followed.
Facilitate and oversee multiple resident events each month to create customer loyalty and retention.
Oversee the community’s operations and team in the absence of the Community Manager.