Assistant Community Manager

Rp Management Inc•Camp Hill, PA

4d•$19 - $23

About The Position

Responsible for the day-to-day operations of a specific property. Initiate and implement policies, procedures, forms, schedules, and/or controls as necessary to properly manage the property under the direction and approval of the Community Manager and Asset Manager.

Responsibilities

Maintain regular daily office hours ensuring adequate coverage on weekends and holidays as required
Maintain good answering service relations and systems for exchange of information and keep answering service up-to-date with calling sequences and accurate names and numbers
Maintain accurate, efficient files for all site administration including tenant files, applicant files, vendor and contractor files, accounting files, etc.
Implement marketing and advertising campaign for leasing of apartments as approved by Community Manager and Asset Manager
Assist Community Manager in coordinating resident events such as open houses, Realtor tours, and tenant promotional activities
Maintain constant awareness of market conditions affecting the leasing and general operations of the property, including but not limited to, knowing the competition and corporate in/out migration
Develop and maintain a leasing reference book for the property’s unique features, amenities, size, available apartments, rental rates, and leasing promotions
Develop and maintain and implement a leasing checklist and package to include all required forms, deposits, schedules, and information needed to effectively lease apartments
Know and understand RP Management’s lease agreement, related documents, and the affecting Landlord-Tenant code and other laws and ordinances affecting Landlord-Tenant code and other laws and ordinances affecting the marketing and leasing of the property
Show apartments in an effective, professional, and friendly manner as directed by RP Management’s policies and procedures
Track and follow-up on all prospect referrals, walk-ins, and phone inquiries
Process all applications and diligently screen applicants for Community Manager’s approval in accordance with RP Management’s operational procedures
Perform all pre-move-in inspections of apartments being turned
Maintain rental and deposit collections
Monitor landlord-tenant relations and assess and resolve tenant complaints expeditiously under the direction of the Community Manager
Supervise the work order dashboard to assure expeditious and proper response to tenants’ needs
Confirm that tenants are fully and properly notified of all issues that affect their tenancy, including filing court documents for eviction, and attending scheduled court hearings as Landlord’s representative as directed by the Community Manager
Maintain constant awareness and compliance with the Fair Housing Laws
Maintain constant adherence to the Landlord-Tenant code and other laws and ordinance affecting the property
Conduct unit inspections for determination of tenant’s security deposit disposition according to RP Management’s policies and procedures
Prepare security disposition letters, security deposit returns, and reports according to RP Management’s policy
Maintain familiarity with all procedures and requirements of accounts payable and accounts receivable
Process all property expenditures for Community Manager’s approval according to RP Management guidelines
Perform data entry as required of Assistant Community Managers and directed by RP Management
Prepare and submit to Asset Manager all required reports including, but not limited to, the weekly occupancy summary, move-in/move-out analysis, traffic reports and rent rolls
Prepare and submit to Asset Manager for approval monthly lease renewal batches
Take part in preparing annual operating budget with Community Manager and Asset Manager according to RP Management’s policies and procedures
Assist Community Manager in maintaining appropriate building security measures, incident documentation, and proper notification to management, Safety Committee, owners, and insurance carriers as required by RP Management’s policies and procedures
Maintain a continuous list of property needs and concerns including administrative, maintenance, and those that are market driven
Assist Community Manager in collecting multiple bids for contract work to present to Asset Manager and Director of Maintenance for approval
Order office supplies as directed by Community Manager
Assist Community Manager in conducting and documenting annual unit inspections in conjunction with Asset Manager and Director of Maintenance