Assistant Community Manager

Lyon Management Group•Long Beach, CA

24d•$25 - $27

About The Position

New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team? We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation. We are seeking to hire a full-time Assistant Manager for our apartment property, 1900 Ocean located in Long Beach, CA. The Assistant Manager is responsible for supporting the Property Director in all operations for increasing revenue and decreasing expenses, while maintaining the property in superior condition. The Assistant Manager takes a lead role in assisting with the leasing, marketing, and resident relations for the community.

Requirements

Bachelor’s degree from a four year college or university; or a minimum of two years of industry experience.
Intermediate to advanced levels of experience with accounting and/or mathematical functions.
Intermediate to advanced levels of experience in financial law and apartment management law.
Understand and comply with all federal and state labor and housing laws.
Ability to read, analyze, interpret, and compose contracts, reports, forms and documents.
Possess the ability to respond to common inquiries or requests from service providers and co- workers in various departments.
Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization.
Understand and respond to common inquiries and/or complaints from customers, employees, and members of the community.
Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve.
Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs required.
Intermediate to advance level of mathematics and calculator skills.
Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Excellent customer service, organizational and communication skills, both written and verbal.
Applicant must have a valid driver's license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle.
Employees choosing to drive their own vehicle for work-related duties will be required to have a valid driver’s license and provide proof of insurance, and may be subject to a DMV record search.

Responsibilities

Supports Property Director upon request with overall management of property operations.
Ensure serve three-day notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager.
Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box.
Accurately process and enter all rental activity into the computer software, including move-in, move-out.
Document correspondence with residents and future residents.
Ensures all new residents abide by company’s renter’s insurance requirement; enter insurance information in computer software.
Monitor status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met.
Maintain and communicate accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability.
Conduct tours of the community and apartment homes and follow-up on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
Effectively explains all lease documentation, community rules and community policies to new and current residents.
Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency.
Pre-approve and audit application files prepared by leasing staff prior to Property Manager approval.
Prepare and maintain accurate and current resident files and demographics.
Assist with coordination and planning of special events, resident functions and resident relations activities.
Prepare and administers the monthly lease renewal and resident retention programs.
Provide customer service in a manner consistent with the company’s mission.
Assist the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential.
Communicate any unsafe or unacceptable conditions on the property to the service team staff.
Communicate and coordinate daily with the service team staff to ensure that apartments are ready for move-in and that an adequate number of vacant apartments are available to show future residents.
Receive and document resident requests for maintenance service and communicate requests to service team staff.
Assists with ordering office supplies as needed.
Monitor completion of resident requests for maintenance service, enter information regarding completion into computer software.
Ensure all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials are in appropriate cabinets.
Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations.