Assistant Community Manager

ACC Management Group • Madison, WI

11d • Onsite

About The Position

Ready to help launch something brand new and make your mark from day one? We’re looking for an energetic, people-first Assistant Community Manager to join the opening team at Merchant Place , a brand-new Section 42 (affordable housing) apartment community in vibrant Madison, WI! This isn’t just another property—it’s a fresh start, a growing community, and an opportunity to build something meaningful for residents who truly value a place to call home. Why This Role is Exciting Be part of a lease-up team —watch Merchant Place come to life from the ground up Make a real difference by supporting affordable housing initiatives Work in a fast-paced, dynamic environment where no two days are the same Grow your career with a team that values leadership, creativity, and initiative

Requirements

• 1–3 years of property management or customer service experience
• Knowledge of affordable housing programs (LIHTC/Section 42) preferred
• Strong organizational and multitasking skills
• Positive attitude and a passion for helping people
• Tech-savvy and comfortable learning property management software
• A team player who thrives in a launch environment
• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Knowledge of affordable housing programs (LIHTC/Section 42) preferred
• Experience with Onesite software is a plus.

Responsibilities

• Partner with the Community Manager to oversee daily property operations
• Help manage leasing, applications, and compliance (Section 42/LIHTC experience is a big plus!)
• Deliver outstanding customer service—be the friendly face residents trust
• Assist with rent collection, reporting, and financial tracking
• Support marketing and outreach efforts to maintain strong occupancy
• Jump in wherever needed—this is a startup-style environment!
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

• Competitive pay + performance incentives
• Full benefits package (health, dental, vision)
• Paid time off + holidays
• Career growth opportunities as Merchant Place stabilizes
• The chance to be part of something meaningful from day one
• ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees