Assistant Community Manager [Part-Time]

ACC Management Group • Green Bay, WI

10h • Onsite

About The Position

Now Hiring: Part-Time Assistant Community Manager (20 Hours/Week) Villa West Apartments | Green Bay, WI Are you someone who enjoys making a difference in people’s lives every day? Do you have a passion for helping others and creating a warm, supportive environment? Join our team at Villa West Apartments and be part of a community that truly cares! About the Community Villa West is a welcoming Section 8 senior apartment community in Green Bay, dedicated to providing comfortable, affordable housing for older adults. Our residents aren’t just tenants—they’re neighbors, friends, and the heart of everything we do.

Requirements

• Experience in property management or administrative support preferred
• Knowledge of Section 8 housing programs (or willingness to learn)
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• A compassionate, patient, and resident-focused approach
• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Experience with Onesite software is a plus.

Responsibilities

• Assist with daily property operations and administrative tasks
• Support Section 8 compliance processes and documentation
• Welcome and assist residents, applicants, and visitors
• Help manage leasing activities, applications, and waitlists
• Coordinate with maintenance to ensure timely service
• Respond to resident inquiries with professionalism and care
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees