Assistant Community Manager [Part-Time]

ACC Management GroupGreen Bay, WI
Onsite

About The Position

Now Hiring: Part-Time Assistant Community Manager (20 Hours/Week) Villa West Apartments | Green Bay, WI Are you someone who enjoys making a difference in people’s lives every day? Do you have a passion for helping others and creating a warm, supportive environment? Join our team at Villa West Apartments and be part of a community that truly cares! About the Community Villa West is a welcoming Section 8 senior apartment community in Green Bay, dedicated to providing comfortable, affordable housing for older adults. Our residents aren’t just tenants—they’re neighbors, friends, and the heart of everything we do.

Requirements

  • Experience in property management or administrative support preferred
  • Knowledge of Section 8 housing programs (or willingness to learn)
  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities
  • A compassionate, patient, and resident-focused approach
  • High School diploma or equivalent required.
  • Previous customer service experience required.
  • 1-2 years of leasing or property management experience preferred.
  • Knowledge and experience in office or clerical setting.
  • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
  • Maintain valid driver's license with acceptable driving record.
  • Flexibility with working hours and availability for later hours or Saturdays as needed.
  • Ability to prioritize and possess efficient time management skills.
  • Demonstrates excellent verbal and written communication skills.
  • Goal-oriented and team player.
  • Ability to work independently under tight deadlines.
  • Exhibits a degree of professionalism and respect through appearance and interactions with others.
  • Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

  • Experience with Onesite software is a plus.

Responsibilities

  • Assist with daily property operations and administrative tasks
  • Support Section 8 compliance processes and documentation
  • Welcome and assist residents, applicants, and visitors
  • Help manage leasing activities, applications, and waitlists
  • Coordinate with maintenance to ensure timely service
  • Respond to resident inquiries with professionalism and care
  • Ensure complexes and vacancies are ready for showings and move-in dates.
  • Effectively communicate property features and amenities to all prospects.
  • Answer questions to all prospects and potential applicants in a timely manner.
  • Conduct showings of vacant units to all interested prospects.
  • Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
  • Address resident concerns and all maintenance requests in a timely manner.
  • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
  • Generate, distribute, and monitor renewal notices and follow up accordingly.
  • Coordinate and process all lease paperwork for all move in and move outs.
  • Collect payment of rent according to company procedures and policies.
  • Assist in the attention to all delinquency matters and reporting as need be.
  • Maintain strong resident relations while continuing to enact company and community policies.
  • Assist Community Manager in resident relations.
  • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
  • Record and document all resident correspondence as appropriate.
  • Report and document all accident and emergency situations to the Community Manager in a timely manner.
  • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
  • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
  • Understand, maintain, and stay up to date on assigned property(s) description and classification.
  • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

  • Competitive pay with bonus opportunities.
  • Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
  • Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
  • Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
  • Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
  • Paid time off, provided up front, to recharge and reset.
  • 10 paid holidays, that include a floating holiday and a birthday holiday.
  • Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

11-50 employees

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