Assistant Community Manager [Part-Time]

ACC MANAGEMENT GROUP, INC.•Green Bay, WI

About The Position

Now Hiring: Part-Time Assistant Community Manager (20 Hours/Week) Villa West Apartments | Green Bay, WI Are you someone who enjoys making a difference in people’s lives every day? Do you have a passion for helping others and creating a warm, supportive environment? Join our team at Villa West Apartments and be part of a community that truly cares! About the Community Villa West is a welcoming Section 8 senior apartment community in Green Bay, dedicated to providing comfortable, affordable housing for older adults. Our residents aren’t just tenants—they’re neighbors, friends, and the heart of everything we do. What You’ll Do Assist with daily property operations and administrative tasks Support Section 8 compliance processes and documentation Welcome and assist residents, applicants, and visitors Help manage leasing activities, applications, and waitlists Coordinate with maintenance to ensure timely service Respond to resident inquiries with professionalism and care What We’re Looking For Experience in property management or administrative support preferred Knowledge of Section 8 housing programs (or willingness to learn) Strong organizational and multitasking skills Excellent communication and customer service abilities A compassionate, patient, and resident-focused approach Why You’ll Love This Role Consistent 20-hour/week part-time schedule Meaningful work supporting a senior community Friendly, team-oriented environment Opportunity to grow your career in affordable housing A chance to make a positive impact every single day ACC offers competitive pay, 401K, paid time off, & bonus opportunities!

Requirements

High School diploma or equivalent required.
Previous customer service experience required.
1-2 years of leasing or property management experience preferred.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Experience in property management or administrative support preferred
Knowledge of Section 8 housing programs (or willingness to learn)
Strong organizational and multitasking skills
Excellent communication and customer service abilities
A compassionate, patient, and resident-focused approach
Experience with Onesite software is a plus.

Responsibilities

Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Assist in the attention to all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.