Assistant Community Manager

AAM Brand•Chandler, AZ

5d•Onsite

About The Position

Position Summary: Primarily responsible for assisting the Community Manager by providing effective customer service to onsite residents and unit owners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R's) and management contracts. Position Responsibilities: Provide administrative support and other tasks as directed by the Community Manager. Partner with AAM Management Team to ensure compliance with State and Federal Association Management Laws. Develop working relationship with community board members. Manage Certificates of Insurance for vendors. Assist with Compliance by performing community inspections of common areas as directed. Communicate with homeowners concerning compliance with CC&R's. Oversee the Architectural design review process. Maintain accurate and current association records, including Resident Files and the Tenant Registration Reporting/Tracking. Design handouts and flyers for the community and Social Committee events. Maintain strict adherence to community and company deadlines. Update community disclosure packages, prepare Orientation Packets and perform Orientations with new Homeowners. Update the change of ownership in Building Link, PDK, and Butterfly. Schedule Move-ins / Move Outs, deliveries, and Party Room reservations. Maintain paper and toner in the office and Business Center. Responsible for taking Meeting Minutes for all Open and Executive Board Meetings. Answer phone and greet everyone who enters the office with a positive and welcoming voice. Responsible for clearing the office voicemail, responding to all callers, and ensuring all emails are responded to in a timely manner. Perform other duties as directed.

Requirements

Strong computer skills and internet proficiency; ability to work proficiently and effectively in Microsoft Word, Excel and Adobe/PDF applications.
Excellent interpersonal skills and customer service experience: positive written and verbal communication abilities.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Highly detail oriented with exceptional organizational skills.
Team player with a strong emphasis on problem resolution.
Ability to function efficiently in a high volume, fast-paced environment.
Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.

Responsibilities

Provide administrative support and other tasks as directed by the Community Manager.
Partner with AAM Management Team to ensure compliance with State and Federal Association Management Laws.
Develop working relationship with community board members.
Manage Certificates of Insurance for vendors.
Assist with Compliance by performing community inspections of common areas as directed.
Communicate with homeowners concerning compliance with CC&R's.
Oversee the Architectural design review process.
Maintain accurate and current association records, including Resident Files and the Tenant Registration Reporting/Tracking.
Design handouts and flyers for the community and Social Committee events.
Maintain strict adherence to community and company deadlines.
Update community disclosure packages, prepare Orientation Packets and perform Orientations with new Homeowners.
Update the change of ownership in Building Link, PDK, and Butterfly.
Schedule Move-ins / Move Outs, deliveries, and Party Room reservations.
Maintain paper and toner in the office and Business Center.
Responsible for taking Meeting Minutes for all Open and Executive Board Meetings.
Answer phone and greet everyone who enters the office with a positive and welcoming voice.
Responsible for clearing the office voicemail, responding to all callers, and ensuring all emails are responded to in a timely manner.
Perform other duties as directed.