Assistant Community Manager

American Landmark Management, LLC • Tampa, FL

4h

About The Position

This role manages the day-to-day operations of an assigned property including supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• In-depth knowledge of real estate laws, regulations, and market trends.
• Proficiency in using property management software (preferably Real Page/Onesite), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.
• Minimum two to five years of related experience required.

Nice To Haves

• College degree from an accredited college or university preferred in Business, Real Estate. or related fields.
• Industry certifications (e.g., CPM, CAPS, CAM, etc.) also preferred.
• Bi-lingual helpful

Responsibilities

• Assisting the Community Manager in interviewing, screening, and hiring of any potential employee for all departments.
• Assisting the Community Manager in subsequent orientation, training, and scheduling of all office personnel.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the management department.
• Assisting the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
• Responsible for ensuring a professional appearance and manner for oneself and all personnel at all times.
• Thorough knowledge of leasing techniques and sales methods as designated by American Landmark.
• Must have full knowledge of property rental information.
• Ability to secure a high percentage of the properties overall closed leases.
• Thorough knowledge of management company policies and procedures and property community policies.
• Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files, and reports.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Responsible for posting rent to the tracking system.
• Responsible for all collections and delinquency for current and former residents.
• Responsible for ensuring contact with business and locator services and ensuring availability of promotional materials.
• Responsible for ensuring efficient and courteous response to all resident requests.
• Assisting the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program or social activities.
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the property.
• Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.
• Other projects and responsibilities as assigned by Management oversees the lease enforcement process by approving prospective resident applications, discounts, and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Other projects and responsibilities as assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level