Assistant Community Manager

ACC MANAGEMENT GROUP, INC.•Fitchburg, WI

About The Position

Join a team where community isn’t just a place—it’s a feeling. We’re looking for an energetic, people-first Assistant Community Manager to help create exceptional living experiences across two vibrant communities in Fitchburg and one in Madison. If you love connecting with people, solving problems, and being part of a fast-paced, collaborative environment—this role is for you. As the heartbeat behind our communities, you’ll: Support day-to-day property operations across multiple locations Deliver outstanding customer service to residents and prospects Assist with leasing, tours, and resident retention initiatives Help manage rent collections, reports, and administrative tasks Partner with maintenance and leadership teams to ensure smooth operations Be a go-to problem solver, creating positive experiences at every touchpoint

Requirements

A friendly, professional communicator who thrives in a team setting
Strong organizational skills with attention to detail
Ability to multitask and adapt in a dynamic environment
Customer service or property management experience preferred
Tech-savvy and comfortable with property management software
High School diploma or equivalent required.
Previous customer service experience required.
1-2 years of leasing or property management experience preferred.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Spanish-speaking ability is a strong plus (not required, but highly valued!)
Experience with Onesite software is a plus.

Responsibilities

Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Assist in the attention to all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.