Assistant Community Manager

Kibo Capital•Knoxville, TN

About The Position

The Assistant Community Manager will support the Community Manager in oversight of the community operations. This role involves a blend of leasing support, administrative oversight, and resident engagement to ensure each property is operating efficiently and delivering high-quality service.

Requirements

2+ years of leasing, operations, or property management experience (multifamily preferred).
Familiarity with AppFolio property management software strongly preferred.
Excellent communication and customer service skills.
Detail-oriented with strong time management and organizational abilities.
Working knowledge of Fair Housing laws and general property management practices.
Valid and current Driver’s License
Must past a background check, drug screen and motor vehicle report prior to first day of employment
Fair Housing certification or ability to obtain within first 30 days of employment (course provided by employer)

Responsibilities

Assist with leasing efforts across properties: process rental applications, conduct showings, and maintain accurate availability reports.
Respond to resident inquiries and service requests with professionalism and timely follow-up.
Collect and post rent payments, deposits, and fees accurately and on time.
Monitor resident compliance with lease agreements and assist with enforcement as needed.
Ensure all leasing documents and resident records are accurate and up to date in AppFolio.
Coordinate move-ins, move-outs, and unit turnovers; update make-ready boards and prepare work orders for maintenance teams.
Perform regular property walks and assist with unit inspections.
Maintain marketing listings and update availability across online platforms.
Contribute to budget preparation, expense tracking, and invoice processing.
Serve as the on-site lead in the absence of the Community Manager.