Assistant Club Manager

East Bank Club•Chicago, IL

9d•$60,000 - $60,000•Onsite

About The Position

The Assistant Club Manager plays a critical role in supporting the daily operations of the Club and ensuring an exceptional member experience. This role requires strong leadership, attention to detail, effective communication, and a commitment to upholding the Club’s high standards of service, hospitality, and operational excellence. Pay Rate: $60,000 annual salary Anticipated Schedule: Five days per week, Sunday close and flexible availability required.

Requirements

Ability to stand and walk for extended periods.
Frequent lifting of items weighing up to 25 pounds.
Exposure to various chemicals and fragrances used in spas, salons, locker rooms, housekeeping, laundry, and l areas.
Regularly required to stoop, kneel, and crouch.
Occasional use of a ladder for stock and inventory tasks.
Must be CPR/AED certified or obtain certification within 3 months of hire (training provided by the Club).
Required to be on-site five days a week. This is not a hybrid or remote job and position is based in Chicago, IL.
Genuine passion for delivering exceptional service and working in the hospitality industry.
Collaborative mindset with the ability to thrive in a dynamic, team-oriented environment.
Strategic thinker with strong problem-solving skills and the ability to respond quickly and effectively to challenges.
Skilled at managing multiple priorities, remaining composed under pressure, and performing in a fast-paced setting.
Excellent organizational skills with strong written and verbal communication abilities.
Must be proficient in English.
Quick to learn new software systems; proficiency in Microsoft Office Suite is required.

Nice To Haves

Degree in Hospitality, Recreation Management, or a related field preferred.
Experience in a luxury or upscale environment with a strong emphasis on high-touch service is highly desirable.

Responsibilities

Provide direct, hands-on oversight of daily Club operations across all departments, ensuring a seamless and elevated experience for members and guests.
Lead by example with professionalism, integrity, and a strong service ethic; serve as the primary leader on duty, empowered to make high-level decisions, including staff suspensions when appropriate.
Ensure all Club areas are clean, safe, and well-maintained; respond to facility and safety concerns with urgency.
Act as first responder to all emergencies, managing situations with calm and confidence.
Foster open, respectful communication with members, staff, and leadership.
Address member and staff concerns with discretion and thorough follow-up, including investigations and case documentation.
Enforce Club and departmental policies while applying sound judgment in exceptional cases.
Oversee Member Services, Reception, Coat Check, and Gymnasium, including hiring, onboarding, scheduling, payroll, coaching, and performance management. As well as our outsourced partnerships (i.e. Athletico, Car Wash, dry cleaners, parking).
Support all departments with daily operational needs, staffing, policy compliance, and service continuity—includes assistance with Trackman setup, racquet rentals, TV programming, etc.
Manage schedules and provide coverage solutions to maintain consistent service standards.
Act as a knowledgeable concierge across all Club amenities, responding to calls, service issues, and member needs with professionalism and follow-through.
Proactively communicate updates, personalize the member experience, and consistently strive to exceed expectations.
Manage conflict resolution and incident investigations, including surveillance review, documentation, and follow-up.
Maintain confidentiality and professionalism in all investigative matters.
Support Operations Management as needed with all member suspensions and reinstatements in accordance with Club policy.
Lead safety protocols and emergency response; conduct regular walkthroughs to monitor safety, cleanliness, and functionality.
Proactively identify and resolve operational issues impacting the member experience.
Maintain essential operational supplies (e.g., first aid, AEDs) and support administrative functions such as payroll, scheduling, supply tracking, invoicing, and reporting.
Ensure proficiency in all Club systems and software; manage reporting related to check-ins, parking, amenity use, and compliance.
Perform other duties as assigned by the Club Operations Manager or senior leadership. This description is not all-inclusive and may evolve with Club needs.

Benefits

Paid Time Off
401(k) with company match up to 3%
Value Sharing (Profit sharing)
Holiday Bonus
Paid Parental Leave
Comprehensive health, vision, and dental insurance
HSA and FSA enrollment options
Short- & Long-Term Disability options
Basic coverage equivalent to annual income, with voluntary options for additional coverage
Long-Term Care options: Coverage up to 50% of annual income
Accident and Critical Illness Insurance
EAP (Employee Assistance Program)
Pet Insurance through MetLife
Free workout privileges
Employee discounts in the Pro Shop, Spa & Salon services and in the Market
Parking and transit benefits (pre-tax deduction)
Access to Tickets at Work discounts
Tuition reimbursement