Assistant Club Manager

East Bank Club-posted 3 days ago
$60,000 - $60,000/Yr
Full-time • Entry Level
Onsite • Chicago, IL
251-500 employees
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The Assistant Club Manager plays a critical role in supporting the daily operations of the Club and ensuring an exceptional member experience. This role requires strong leadership, attention to detail, effective communication, and a commitment to upholding the Club’s high standards of service, hospitality, and operational excellence.

  • Provide direct, hands-on oversight of daily Club operations across all departments, ensuring a seamless and elevated experience for members and guests.
  • Lead by example with professionalism, integrity, and a strong service ethic; serve as the primary leader on duty, empowered to make high-level decisions, including staff suspensions when appropriate.
  • Ensure all Club areas are clean, safe, and well-maintained; respond to facility and safety concerns with urgency.
  • Act as first responder to all emergencies, managing situations with calm and confidence.
  • Foster open, respectful communication with members, staff, and leadership.
  • Address member and staff concerns with discretion and thorough follow-up, including investigations and case documentation.
  • Enforce Club and departmental policies while applying sound judgment in exceptional cases.
  • Oversee Member Services, Reception, Coat Check, and Gymnasium, including hiring, onboarding, scheduling, payroll, coaching, and performance management. As well as our outsourced partnerships (i.e. Athletico, Car Wash, dry cleaners, parking).
  • Support all departments with daily operational needs, staffing, policy compliance, and service continuity—includes assistance with Trackman setup, racquet rentals, TV programming, etc.
  • Manage schedules and provide coverage solutions to maintain consistent service standards.
  • Act as a knowledgeable concierge across all Club amenities, responding to calls, service issues, and member needs with professionalism and follow-through.
  • Proactively communicate updates, personalize the member experience, and consistently strive to exceed expectations.
  • Manage conflict resolution and incident investigations, including surveillance review, documentation, and follow-up.
  • Maintain confidentiality and professionalism in all investigative matters.
  • Support Operations Management as needed with all member suspensions and reinstatements in accordance with Club policy.
  • Lead safety protocols and emergency response; conduct regular walkthroughs to monitor safety, cleanliness, and functionality.
  • Proactively identify and resolve operational issues impacting the member experience.
  • Maintain essential operational supplies (e.g., first aid, AEDs) and support administrative functions such as payroll, scheduling, supply tracking, invoicing, and reporting.
  • Ensure proficiency in all Club systems and software; manage reporting related to check-ins, parking, amenity use, and compliance.
  • Perform other duties as assigned by the Club Operations Manager or senior leadership.
  • Genuine passion for delivering exceptional service and working in the hospitality industry.
  • Collaborative mindset with the ability to thrive in a dynamic, team-oriented environment.
  • Strategic thinker with strong problem-solving skills and the ability to respond quickly and effectively to challenges.
  • Skilled at managing multiple priorities, remaining composed under pressure, and performing in a fast-paced setting.
  • Excellent organizational skills with strong written and verbal communication abilities. Must be proficient in English.
  • Quick to learn new software systems; proficiency in Microsoft Office Suite is required.
  • Must be CPR/AED certified or obtain certification within 3 months of hire (training provided by the Club).
  • Required to be on-site five days a week. This is not a hybrid or remote job and position is based in Chicago, IL.
  • Ability to stand and walk for extended periods.
  • Frequent lifting of items weighing up to 25 pounds.
  • Exposure to various chemicals and fragrances used in spas, salons, locker rooms, housekeeping, laundry, and l areas.
  • Regularly required to stoop, kneel, and crouch.
  • Occasional use of a ladder for stock and inventory tasks.
  • Degree in Hospitality, Recreation Management, or a related field preferred.
  • Experience in a luxury or upscale environment with a strong emphasis on high-touch service is highly desirable.
  • Paid Time Off
  • 401(k) with company match up to 3%
  • Value Sharing (Profit sharing)
  • Holiday Bonus
  • Paid Parental Leave
  • Comprehensive health, vision, and dental insurance
  • HSA and FSA enrollment options
  • Short- & Long-Term Disability options
  • Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
  • Long-Term Care options: Coverage up to 50% of annual income
  • Accident and Critical Illness Insurance
  • EAP (Employee Assistance Program)
  • Pet Insurance through MetLife
  • Free workout privileges
  • Employee discounts in the Pro Shop, Spa & Salon services and in the Market
  • Parking and transit benefits (pre-tax deduction)
  • Access to Tickets at Work discounts
  • Tuition reimbursement
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