Assistant Cloud Administrator for the Division of HPD TECH

City of New York•New York City, NY

About The Position

About the Agency: The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. Your Team: Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions. The Office of HPDTech is composed of 9 units: CIO, Budget, Enterprise Architecture, Ideation, Infrastructure Network and Systems, Planning & Compliance, Product Area, Release & Service Management, and Security Your Impact: As the Assistant Cloud Administrator for the Division of HPD TECH: The Assistant Cloud Administrator works to maintain the infrastructure and functionality of a Agency’s cloud environments also utilized by Section8\HAS. You will assist the clients in installing and troubleshooting clients to access their cloud services, while working alongside the cloud Administrator to ensure that cloud services continue to function and the service level agreements for function and availability are maintained. You will create, maintain and troubleshoot all parts of the HPD cloud environments with heavy focus on the Section 8 \ HAS Elite on AVD environment within Azure. Your Role: Your role will be to assist the HPDTECH Cloud Administrator(s) in all day-to-day duties including but not limited to what is mentioned in the responsibilities and skills required in this document. You will maintain the cloud environment, ensure the environment is up to date with all patches and configuration with attention to cost savings and performance. You will perform troubleshooting on all levels of the environment from Cloud Administration to AVD instances and end user issues with heavy focus on the Section 8 \ HAS Elite on AVD environment within Azure.

Requirements

Ability to manage Azure cloud resources, including creating virtual machines, scale-sets, storage, storage accounts, Virtual Networks, databases, and other resources.
Ability to provision resources and maintain the cloud environment by adding new servers or databases as needed.
Ability to maintain and upgrade existing cloud environments and Operating Systems to ensure optimal performance & Security Patch levels.
Ability to examine performance metrics and troubleshoot issues with cloud environments to ensure the highest levels of performance and availability.
Ability to manage security for cloud environments by monitoring access requests and reviewing security logs for suspicious activities.
Monitor system performance to ensure that it meets business requirements, identifying potential issues before they become problems and recommending solutions.
Coordinate with vendors and other internal teams to ensure that any issues are communicated and quickly resolved.
Develop new features and functionality for existing systems while maintaining performance standards.
Providing technical support for the cloud computing platform to internal customers who use the platform for their work.
Understand, Monitor and Support Section8 \ HAS Elite System on AVD on Azure environment

Nice To Haves

Experience with Azure virtual desktop, o365,Teams ,logs ,cli,powershell and log analytics will be an added advantage.

Responsibilities

Provision resources and maintain the cloud environment by adding new servers or databases as needed.
Examine performance metrics, identify, troubleshoot and correct issues within cloud environments to ensure highest possible levels of performance.
Coordinate with vendors and other internal teams to ensure that any issues are both communicated with department heads and are quickly resolved.
Manage security for cloud environments by monitoring access requests and reviewing security logs for suspicious activity.
Maintain and upgrade existing cloud environment components and OS to ensure optimal performance & up to date patch levels.
Manage Azure cloud resources, including creating virtual machines, scale-sets, storage, storage accounts, Virtual Networks, databases, and other resources etc.
Develop new features and functionality for existing systems while maintaining performance standards.
Monitor system performance to ensure that it meets business requirements. Identify potential issues before they become problems and recommending solutions.
Provide technical support for the cloud computing platform to internal customers who use the platform for their day-to-day work.
Provide technical backend and end user support for Sectin8\HAS Elite Published app