Assistant Clinic Manager, Cancer Center Pleasanton

Stanford Health Care•Pleasanton, CA

11h•$46 - $60•Onsite

About The Position

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) A Brief Overview This position provides on-site supervision and support for ambulatory clinic day-to-day operations. Plans, organizes, manages and coordinates clinic services and staff to achieve continuous and optimal patient care within a clinic that may span across multiple sites or consist of multiple specialties. What you will do Assists the manager in developing and monitoring the supply budget. Audits staff performance of front desk, phone, back office and scheduling functions. Coaches staff and addresses performance issues as they arise. Coordinates staff schedules (including lunches and breaks) to ensure appropriate staffing and adhere to policy. Reassigns staff as necessary to provide adequate coverage. Delivers performance evaluations in collaboration with the Practice Manager and as appropriate. Ensure the approved process for using Trust Commerce is followed by staff and self. Hires staff and evaluates performance. Observes work being performed and monitors the outcome of work. Orients staff to LPCH, ACC and SHC Clinic specific policies and procedures. Oversees authorization and front-end billing issues. Oversees minute to minute clinic flow and ensures that patients are being taken care of in an efficient, compassionate and courteous manner. Coordinates staffing of the check in and check out functions to optimize patient through put. Provide on site supervision to clinic staff. Reviews and signs off on daily clinic deposits. Works with other Clinic Supervisors and Practice Managers to coordinate staffing between clinics as necessary to best serve patient and provider needs. Works with physicians and other providers to develop efficient schedule templates.

Requirements

Associate's degree in a work-related field/discipline from an accredited college or university (required). Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.
Three (3) years of progressively responsible and directly related work experience
Ability to adjust communications to fit the needs and level of understanding of the receiver
Ability to coach and motivate team members
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
Ability to plan, direct, train, supervise and evaluate the work of subordinates
Ability to provide leadership and influence others
Ability to solve problems and identify solutions
Knowledge of computer systems and software used in functional area

Responsibilities

Assists the manager in developing and monitoring the supply budget.
Audits staff performance of front desk, phone, back office and scheduling functions.
Coaches staff and addresses performance issues as they arise.
Coordinates staff schedules (including lunches and breaks) to ensure appropriate staffing and adhere to policy.
Reassigns staff as necessary to provide adequate coverage.
Delivers performance evaluations in collaboration with the Practice Manager and as appropriate.
Ensure the approved process for using Trust Commerce is followed by staff and self.
Hires staff and evaluates performance.
Observes work being performed and monitors the outcome of work.
Orients staff to LPCH, ACC and SHC Clinic specific policies and procedures.
Oversees authorization and front-end billing issues.
Oversees minute to minute clinic flow and ensures that patients are being taken care of in an efficient, compassionate and courteous manner.
Coordinates staffing of the check in and check out functions to optimize patient through put.
Provide on site supervision to clinic staff.
Reviews and signs off on daily clinic deposits.
Works with other Clinic Supervisors and Practice Managers to coordinate staffing between clinics as necessary to best serve patient and provider needs.
Works with physicians and other providers to develop efficient schedule templates.