Asst. Customer Service Supervisor, Veterinary Medicine

Ethos Veterinary Health•Lawrence, MA

59d•$26 - $32•Onsite

About The Position

Are you a motivated leader with a passion for people and pets? Bulger Veterinary Hospital is looking for an Assistant Client Care Supervisor to support and inspire our Client Care and Hospital Service teams. Help us deliver exceptional experiences for every client and patient while growing your leadership skills in a collaborative, supportive environment.

Requirements

3+ years in client care, veterinary reception, medical office, or customer service.
Demonstrated leadership or supervisory experience.
Excellent communicator, problem-solver, and positive team player.
Flexible with schedule, including nights, one weekend shift per week, and up to three holidays per year.

Responsibilities

Assist in coaching, motivating, and training our front-desk and hospital service staff.
Support the Client Care Supervisor in scheduling, staffing, and smooth daily operations.
Handle sensitive client situations with compassion and professionalism.
Contribute to staff development, performance reviews, and team growth.

Benefits

Full-Time Benefits!
CSR Certificate Program!
Uniform Allowance
Paid Time Off
16 Week VTNE Study Group Program!
Medical, Dental, Vision
401(k) with employer matching
Employee Pet Discount
Short & Long-Term Disability
Health Savings & Flexible Spending Accounts
Life Insurance
Employee Referral Program
Employee Assistance Program
Relocation Assistance for the right person
Access to VetBloom for RACE-approved continuing education and training
Access to VetGirl Subscription
Partnership with Penn Foster Veterinary Technology program, including scholarships
License application and renewal reimbursement for RVTs.
Financial support and onsite mentorship for those pursuing VTS certification