Assistant Chief Operating Officer - Hillcrest South

Ardent Health Services•Tulsa, OK

About The Position

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes: 30 hospitals 280 sites of care 4,281 beds 24,000+ team members 8,200+ nurses 1,800+ aligned providers 5.8M annual provider encounters 421 medical residents Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. We believe it is this mix of corporate support and local autonomy that equips our teams for success. Hillcrest Hospital South Hillcrest Hospital South, a full-service 180-bed facility located in south Tulsa, offers a comprehensive range of inpatient and outpatient services utilizing cutting-edge technology in a welcoming community environment. As the only DNV Orthopedic Center of Excellence (OCE) in Oklahoma, Hillcrest South stands out for its exceptional orthopedic care. The hospital’s RN residency program is accredited by the American Nurses Credentialing Center (ANCC) as a Practice Transition Accreditation Program and Pathway to Excellence, ensuring high-quality training for nurses. Hillcrest South’s cardiovascular service line boasts more accreditations from the American College of Cardiology (ACC) than any other hospital in Oklahoma, highlighting its superior heart care. Additionally, the hospital features specialized certifications such as the Heart Care Center, Primary Stroke Center and Geriatric Emergency Department. Job Overview: We have an exciting opportunity to join our leadership team at Hillcrest Hospital South as an Assistant Chief Operating Officer (ACOO). The ACOO is responsible for the leadership of hospital operations as directed by executive leadership. In addition, the ACOO oversees a variety of departments as agreed upon by the ACOO and operational leadership. The ACOO works closely with physicians, hospital leadership, and outside stakeholders to define opportunities for growth and development with his/her oversight. Responsible for developing and implementing a business plan with the strategic objectives identified for the hospital as determined by the executive team.

Requirements

Bachelor’s Degree, Required
Master’s Degree, Required (MHA or MBA with healthcare concentration, preferred)
3-5 years of leadership experience required.

Responsibilities

Manage and execute on all aspects of hospital operations, organizational integration, and site coordination.
Build upon and improve the operational infrastructure; serve as a catalyst to drive operational improvement throughout the hospital.
Monitor and analyze comprehensive operational metrics to measure and report ongoing performance.
Develop and motivate middle management team.
Develop goals and objectives to enable departments to provide quality services while achieving financial targets.
Actively consult with physicians to ascertain their needs, monitor their satisfaction, and provide them with feedback regarding operational improvements.
Promote an environment of collaboration among hospital departments to develop cross-organizational cooperation and improve operational success.
Develop, implement, and sustain an effective customer service and service recovery plan.
Hold team accountable to a high standard of professionalism.
Partner with quality program to reduce risk and promote quality care.
Continuously work to improve employee engagement levels throughout the organization.
Effectively mentor team to maximize abilities.