Assistant Chief Caseworker

County of Lancaster • Lancaster, PA

2d • $52,065

About The Position

This employee supervises four Care Managers who develop care plans for older adults based on medical, social, psychological and functional assessments of their needs and living situations. The employee trains staff in the regulations and procedures of aging programs including Options and Caregiver Support Program. Each of these staff also investigate Protective Service reports, so this supervisor guides and directs them, consulting PS supervisors as needed. Supervisory duties include assigning, reviewing and monitoring case records for completeness and adherence to established standards; evaluating staff performance; and making recommendations regarding administrative and personnel actions. This employee also supervises and oversees the Caregiver Support Program (CSP) and Adult Day Care (ADC) Program, including program compliance, case management and budgetary monitoring and approval.

Requirements

• Three years of experience in public or private social work and a bachelor's degree; or any equivalent combination of education, experience and training that provides the required knowledge skills and ability to perform this job and includes successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
• Give and receive information and feedback in order to provide a more complete result.
• Demonstrate respect for and awareness of others, good judgment in responding to conflict, and flexibility to adapt to changes in one's work environment.
• Contribute one's very best to the County with a focus on continuous improvement and excellence.
• Understand and anticipate customer needs and resolve customer/staff issues to the best of worker's ability.
• Knowledge of aging-related programs, regulations and consumer population.
• Acceptable Pre-Employment Criminal Background Check
• Acceptable Pre-Employment Drug Screening
• Acceptable Driver History in accordance with County Policy

Responsibilities

• Supervise care managers, evaluate performance continuously, provide regular feedback and effective coaching to develop and enhance their skills and manage workloads at an optimum level.
• Train new care managers effectively.
• Monitor staff workloads and make recommendations for improved effectiveness in balancing the workloads of individual employees and the overall care management unit.
• Complete performance-related documentation in a timely manner including performance evaluations, corrective actions and other items as needed.
• Serves as on-call supervisor for PS cases on rotating basis.
• Assign and track cases, review paperwork for adherence to regulations and standards to ensure accuracy, appropriateness of services, and compliance with regulations.
• Sign case documentation as required.
• Maintain working knowledge of all program areas, particularly Options, PS and SAMS data entry.
• Management and oversight of CSP State and Federal Programs and ADC Program including staff supervision, adherence to regulations and standards, fiscal and operational oversight.
• Serve in an advisory capacity to other professional staff within and outside LCOA with regard to caregiving issues and resources.
• Conduct public education efforts and speaking engagements as needed.
• Plan, publicize and implement caregiver education/appreciation events
• Assist Care Management Unit Supervisor by providing back-up supervision, responding to calls and consumer emergencies, planning/implementing unit goals and maintaining monthly statistical data for effective workload management.
• Work in a cooperative and coordinated manner with other supervisors and staff to ensure compliance with PDA directives
• Incorporate special projects into workload with minimal impact in other responsibilities
• Prepare written reports, memos and letters as needed, such as responses to PDA monitoring reports and annual CSP plan.
• Current knowledge HIPAA regulations and their interpretation is maintained, and staff are trained in this area.
• Attend training conferences as required.
• Special projects are incorporated into workload with minimal impact on other responsibilities.
• Safety needs are identified and addressed
• Perform other duties as assigned.

Benefits

• The County of Lancaster offers comprehensive benefits to our employees.
• Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies.
• Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level