Assistant Center Manager

ABO HOLDINGS INC•Eagle Pass, TX

About The Position

The Assistant Manager will perform under the supervision of the Center Manager, and at times will take instruction and tasks from the Quality Assurance Manager. General Requirements – Adhere to all Standard Operating Procedures, Current Good Manufacturing Practices, and Company Policies. Ensure the facility is in compliance with all applicable state, federal, consignees, and ABO designated regulations. Ensure donor suitability, product integrity, and continued good health of donors through the center’s compliance with Food and Drug Administration (FDA) regulations, state regulations, the Standard Operating Procedure Manual guidelines of the Company, and any other applicable regulatory standards.

Requirements

Bachelor’s degree (B.A.) with 1-2 years relevant work experience or 3-5 years relevant work experience required.
Minimum of 2 years management experience in a regulatory industry required
1-2 years minimum supervisory experience required
Current CPR Card
Certified in the Reception area, Donor Floor area, and Plasma Processing within 6 months of becoming an Assistant Center Manager
Must demonstrate excellent interpersonal, verbal, and written communication skills appropriate for all interactions with employees and donors.
Must be flexible to work in an ever-changing and fast-paced work environment.
Computer skills including proficiency in Microsoft Office
Demonstrate spreadsheet and database computer skills
Travel as required

Nice To Haves

Plasma Industry experience preferred
Bilingual (English/Spanish), a plus

Responsibilities

Assist Center Manager in ensuring all center operations, product storage, documentation, facility maintenance, quality control, and training is current and consistent with the Company’s Standard Operating Procedures Manual (the “SOP”), current State and Federal guidelines, OSHA, CLIA, cGMP, and any other internal Company procedures.
Regular review and updating, as needed, of center documentation such as logs, forms, proficiency testing, equipment validations/qualifications, and other records to ensure compliance.
Assist in managing the center’s donor flow and on-site personnel, including scheduling, managing break times, and responding to day-to-day issues and concerns; elevate issues when necessary.
Oversee some employee training (particularly in phlebotomy training) of the Company’s SOP and other regulations, and perform some 6-month and annual observational assessments of all employees with a written report of same.
Report to Quality Assurance any errors/incidents/events that may affect the safety, purity, identity, or quality of blood products.
Assist in reviewing, investigating, and responding to all issues, donor complaints, employee concerns, post-donation information, etc.
Assist center management in quarantining flagged or unacceptable units.
Maintaining NDDR access and data as a company manager.
Submitting donors into the NDDR and notifying state agencies about donors who have confirmed positive test results in accordance with SOP B 4.03 (External Agency Notification Regarding Permanently Deferred Donors).
In the event quality assurance is absent from operations, Center Management may review NDDR entries so long as the initial submission is made by a qualified different individual. Center Management is also responsible for resolving any error corrections to the NDDR if data errors are discovered.
Abiding by the signed management confidentiality agreement, and ensuring that records and data printed from the NDDR are kept in a confidential area of the center or destroyed by shredding these printed records.
Assist with product shipments.
Ensure center is regularly clean, safe, and organized; report maintenance, facilities, and equipment concerns or issues
Fill in and assist with center operations, when needed.
Perform some duties of the Center Manager in the Center Manager’s absence, or as directed.
Adhere to all company policies, procedures, and safety rules as stated in the Employee Handbook and as otherwise posted or communicated.
Any other duties as assigned.