Assistant Catering & Restaurant Manager

ASM Global • Grand Rapids, MI

1d • Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Requirements

• High school diploma or equivalent
• Food and beverage service experience required
• Must be able to pass Background and References checks
• Excellent customer service, communication, planning, organizational and inter-personal skills, and ability to multi-task
• Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

Responsibilities

• Maintain communication with the Client, Food & Beverage Managers, and Kitchen Managers.
• Able to read and interpret BEO’s position oversees and is accountable for catering & restaurant inventory needs, and proper rotation of product and production procedures
• When applicable will be required to be creative in designing and creating décor and display for merchandising of product
• Accountable for customer service and resolving customer complaints to the satisfaction of the guest; analyzes and resolves all guests and associate problems with the assistance and approval of supervisor
• Understands and can describe menu offerings, packaging, and pricing to the team and guests
• Ensure a successful client event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction
• Assist with monitoring and managing all catering staff to assure that all are following
• Assist with resolving any client concerns that arise before and during the event
• Assist with creating and managing staffing assignments for banquets and catered events
• Assist with training all staff to achieve Van Andel Arena Restaurant & Catering standards
• Assist team with preparing and distributing banquet event orders to all departments as required
• Assist with processing all banquet event orders, monitoring changes, client requests and special needs
• Assist with the monitoring of all catering events from start to finish
• Assist with event reports
• Assist with check-ins for events.
• Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees