Assistant Casino Shift Manager

Ballys Hotel & Casino•Baton Rouge, LA

About The Position

Responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provides outstanding guest service to internal and external guests. Oversee the Players Club Supervisor to ensure service standards are met.

Requirements

Bachelor's Degree or equivalent experience or a minimum of 2 years related experience required and at least 6 years of table games work experience.
Previous experience managing table games operations in a similar resort setting.
Gaming license/registration as required by jurisdiction(s)
Ability to establish credibility and rapport with other leaders both within and outside the department.
Strong overall knowledge of table games operations, dealing, standards, and rules.
Ability to effectively communicate in English, both oral and written forms

Responsibilities

Build guest and team member positive relations
Participates and conducts departmental meetings.
Ensure consistent high-quality service to all our team members and guests.
Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
Oversee daily slots and table games operations, including opening and closing duties for the assigned shift, game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demands.
Ensure that games are dealt with a high degree of proficiency.
Support all duties assigned to the Casino Shift Manager by assisting with task completion and by serving as the Casino Shift Manager designee as needed.
Maintain integrity of table games equipment, and conduct reviews and analyses of new games and technology to make recommendations and improvements
Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations.
Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected.
Notify Vice President of Casino, Casino Director or Casino Shift Manager of any unusual events, circumstances, missing items or alleged theft.
Assist the Casino Shift Manager to Interview, select, train, supervise, and counsel other slots and table games employees for the efficient operation of all departmental operational functions for the assigned shift.
Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development.
Other duties as assigned.