ASSISTANT CASE MANAGER

GEO Group • Chicago, IL

80d

About The Position

The Assistant Case Manager provides case management support for a Reentry Service Center, checking in participants and assisting Case Managers, Substance Abuse Counselors, Employment/Education Coordinators, and Supervising Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.

Requirements

• A high school diploma or its equivalent.
• Must be twenty-one (21) years of age with good customer services skills.
• College coursework in Human Services or Business discipline preferred.
• Minimum of six (6) months experience in Human Services field with direct participant services preferred.
• Minimum of six (6) months experience working with under-served populations preferred.
• Good organizational skills and attention to detail.
• Solid computer skills and proficiency with MS Word and Excel.
• Basic database and math skills.
• Bi-lingual (English/Spanish) skills may be required.
• Effectively communicate with participants, program staff, corporate management, and agency personnel.
• Ability to work with public officials.
• Logically express thoughts in English, in written and verbal form using correct grammar.
• Ability to interact in a professional manner in both individual and group counseling settings.
• Excellent oral and written communication skills.
• Ability to work with a team of professionals and have the ability to implement team strategy approaches to work assignments.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Checks-in all participants entering the facility.
• Complete drug screens according to assigned random schedule for each participant check-in and documents results within GEOTrack.
• Performs breath analysis on each participant who enters the facility for any purpose, provides a written or computerized result, and documents within GEOTrack/Company database.
• Completes initial 'Starting Point' process with participants to completion, including Starting Point paperwork, input into Company database, and assignment of groups and other services.
• Provides general office administration duties, including answering phones; provides general customer service to all who enter the facility, including participants, customers, and the general public.
• Assists all RSC staff with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
• Assists in managing a participant caseload using the Principles of Effective Intervention (What works).
• Conducts risk/need assessments and creates individual treatment plans for each assigned participant.
• Meets regularly with participants and documents participants' progress or regress in GEOTrack/Company database.
• Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week.
• Documents participants' attendance, participation and progress in GEOTrack/Company database.
• Develops and monitors the participant's progress relative to their Behavior Change Plan/Parole Board Orders through all phases of the program.
• Files, prepares charts, and performs data entry as assigned.
• Responsible for office opening and closing procedures as directed by Supervisor.
• Performs other duties as assigned.

Benefits

• Paid Time Off
• 14 Paid Holidays + Birthday Holiday
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED