ASSISTANT CASE MANAGER, DRC

The GEO Group • Campbell, CA

122d

About The Position

The Assistant Case Manager provides case management support for a Day Reporting Center checking in participants and assisting Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.

Requirements

• High school diploma required.
• College coursework in Human Services or business discipline preferred.
• Minimum of six (6) months experience in Human Services field with direct participant services preferred.
• Minimum of six (6) months experience working with minority populations preferred.
• Ability to safely operate a motor vehicle if required to transport participants.
• Good customer service skills.
• Effective communication skills with internal and external contacts at all levels.
• Good organizational skills and attention to detail.
• Solid computer skills and proficiency with MS Word and Excel.
• Basic database skills.
• Basic math skills.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Greets participants entering the facility.
• Completes drug screens according to assigned random schedule for each participant check-in.
• Performs breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
• Completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
• Provides general office administration duties including answering phones.
• Provides general customer service to all who enter the facility, including participants, customers and the general public.
• Assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
• Assists in managing a participant caseload using the Principles of Effective Intervention (What Works).
• Conducts risk/need assessments and creates individual treatment plans for each assigned participant.
• Meets regularly with participants and documents participants’ progress or regress in the Company database.
• Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week.
• Documents participants’ attendance, participation and progress in Company database.
• Develops and monitors the participant’s progress relative to their CMP through all phases of the program.
• Files, prepares charts and performs data entry as assigned.
• Collects participant payments, posts payments on company database, and makes daily cash deposits.
• Responsible for office opening and closing procedures.
• Installs and removes electronic monitoring equipment on participants and forwards documentation to the appropriate agencies and the Company monitoring center.
• Transports participants to the center, community service events, job fairs, employment centers, clinics, using a Company vehicle.
• Cleans electronic home monitoring (EHM) equipment.
• Performs other duties as assigned.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees