Assistant Call Center Manager

Seaside Plumbing • Bishopville, MD

8d • $20 - $22

About The Position

You’re great at what you do—and you’re ready for the next step. If you want to grow into leadership while still being close to the action, this role gives you the chance to develop your skills, make a real impact, and build a career with a company that truly values you. Who We Are We keep on growing because we only hire the best—and our customers love us for it. We’ve been serving the [name of city] area for a long time, and you’ve probably seen our trucks and our ads. What you may not know is what it’s like behind the scenes. Here, people feel appreciated for doing things the right way. We don’t cut corners. We invest heavily in training and education. We celebrate wins, learn from challenges, and support each other as a team. People often come to us looking for a job—but they stay because they find a career, room to grow, and opportunities to step into leadership. The Big Task As the Assistant Call Center Manager , you will support the Call Center Manager in leading a team of Customer Service Representatives and Dispatchers. Your focus will be on daily execution, coaching, and performance support—helping the team book and schedule service calls effectively while achieving department booking, revenue, and customer experience goals. This is a hands-on leadership role designed to prepare you for full call center management responsibility. Why This Role Matters This position is a critical leadership pipeline role. You’ll help shape the customer experience, support frontline team members, and directly influence company performance—while preparing yourself for the next level of leadership. If you want more than just a job—if you want to grow, be challenged, and be appreciated—this could be the career move you’ve been looking for. Learn more about Seaside Plumbing at www.seasideplumbinginc.com . Equal Opportunity Employer

Requirements

• Previous experience in a call center, dispatch, or customer service leadership role preferred
• Strong coaching mindset with the ability to motivate and develop others
• Excellent communication skills—clear, confident, and professional
• High attention to detail and strong organizational skills
• Ability to thrive in a fast-paced, goal-driven environment
• Comfortable using computers and software systems (Microsoft Office; ServiceTitan experience a plus)
• A positive, team-first attitude with a desire to grow into a leadership role

Responsibilities

• Support the Call Center Manager in training, coaching, and developing CSRs and Dispatchers
• Assist with daily dispatch operations to ensure the right technicians are matched to the right jobs
• Assist with daily call volume (inbound and outbound) to ensure the daily job board is maximized to job count
• Reinforce call scripts and booking processes to maximize call conversion
• Monitor call quality through recorded calls and live feedback
• Provide real-time coaching to improve customer experience and sales performance
• Help track individual and team KPIs, including booking rate, average ticket, and call quality
• Assist in onboarding and training new team members
• Step in as acting manager when the Call Center Manager is out
• Help ensure proper staffing levels to meet daily demand and seasonal fluctuations
• Communicate clearly how each team member’s performance impacts company success

Benefits

• Competitive pay – $20-$22
• Medical Insurance – We pay 100% of health, dental, vision, life insurance premiums for you and your family
• Work-life balance – vacation, sick, and holiday time
• 401(k) Plan with company match of 4%
• Free Gym Membership
• Life Insurance- $15,000 Life insurance Policy covered by Seaside
• Career Growth – A clear path to Call Center Manager and higher leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed