Assistant Branch People Leader/Detroit

Community Financial Credit Union•Detroit, MI

About The Position

Every day, the assistant branch people leader guides consultants in creating extraordinary, digitally-forward member experiences while ensuring the branch operates with excellence. This role combines direct people leadership and operational accountability, walking with members and teammates through both light and dark moments and bringing care and connection all the way through the final mile. The assistant branch people leader is accountable for the growth, coaching, and performance of consultants, ensuring their daily work reflects the credit union’s values and purpose. By managing branch routines, reinforcing expectations, and modeling consultative practices, the assistant branch people leader creates an environment where consultants thrive and members feel supported. Partnering closely with the branch people leader, the assistant branch people leader provides day-to-day leadership while preparing to step in as acting lead when needed, helping the branch deliver on the credit union’s purpose of creating joy and igniting Michiganders’ impossible dreams.

Requirements

High school diploma or equivalent.
3 years of progressive experience in a retail or service environment and/or related experience.
Experience and a passion for leadership, performance management, and team member development.
Experience with face-to-face customer service, digital engagement and basic sales/referrals.
Proven ability leading people through change and driving innovation by building a circle of safety.
Strong planning, organizational and time management skills.
Responsive and empathetic to requests and needs of others.
Excellent interpersonal and communication skills.
Ability to effectively problem solve and resolve conflict.
Ability to build trust and maintain confidentiality of sensitive and proprietary information.
Proficiency using Microsoft Office Suite.

Nice To Haves

4 years of progressive experience in a retail or service environment and/or related experience.

Responsibilities

Guide and develop Consultants.
Walk alongside members in both light and dark moments.
Champion operational excellence.
Guide the digitally-forward experience.
Drive performance and accountability.

Benefits

Comprehensive medical, dental, and vision plans
Four weeks of PTO for all full-time team members
Up to 12-weeks paid paternity/maternity leave
Lifestyle Accounts to help with your personal wellbeing
Family Health Benefits
Paid time off to observe all Federal Holidays
Flexible work options, including flex scheduling and work from home for many positions
A generous 401k match
Numerous employee engagement activities
Community Resource Groups
Paid time off for occasions such as volunteering, caregiving, and family events