Assistant Branch Office Manager (REVENUE ADMINISTRATOR I)

State of Maryland•Wicomico, MD

22h•Onsite

About The Position

The main purpose of this job is to learn the duties of the branch office manager, and assist with the planning, organizing, directing, and supervising the activities of the branch office representatives in the Salisbury Branch Office for the Comptroller of Maryland. This position directs the work of reporting staff, which may include professional, technical, or clerical workers. Responsibilities also include the independent judgment of answering inquiries and complaints of taxpayers, businesses, tax preparers and the general public, who contact the local branch office by phone, in person, virtually, and correspondence through the CRM application. This position will review and approve leave, as well as monitor staff coverage of the branch office. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency’s emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations. This position is not telework eligible. Employees in this classification may be assigned duties which require operation of a personal motor vehicle. Evening and weekend work may be required especially during peak times of the year. Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers. Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies. Leave may be limited during certain times of the year due to high volume events, projects or special assignments.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate
Four years of professional work experience in auditing, accounting, tax law, general management or customer service
Candidates may substitute the possession of an associates degree for two years of the required experience
Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience
Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience
Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience
Possess driver’s license valid in the State of Maryland if assigned duties require operation of a personal motor vehicle
Must be at least 18 years of age to be eligible for employment
Successfully undergo fingerprinting and determination of legal authorization to work in the United States upon appointment

Nice To Haves

Prior supervisory/management experience
Customer Service Experience
Organizational skills
Experience with personal computer and software applications
Knowledge and experience in Maryland and Federal tax laws and forms

Responsibilities

Learn the duties of the branch office manager
Assist with the planning, organizing, directing, and supervising the activities of the branch office representatives in the Salisbury Branch Office for the Comptroller of Maryland
Direct the work of reporting staff, which may include professional, technical, or clerical workers
Independently judge and answer inquiries and complaints of taxpayers, businesses, tax preparers and the general public, who contact the local branch office by phone, in person, virtually, and correspondence through the CRM application
Review and approve leave
Monitor staff coverage of the branch office
Promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State
Ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations as emergency essential personnel
Operate a personal motor vehicle if assigned duties require it
Tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers
Perform special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc.