Branch Office Manager (REVENUE ADMINISTRATOR IV)

State of Maryland•Baltimore City, MD

15h•Onsite

About The Position

OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only. GRADE 0018 LOCATION OF POSITION Baltimore, MD POSITION DUTIES Are you interested in working in downtown Baltimore blocks away from beautiful Inner Harbor, world famous Lexington Market, Camden Yards, M&T Bank Stadium, and many other top venues and historical sites? We are seeking a highly motivated and organized individual to manager our staff in the Baltimore Branch Office of Taxpayer Services Division. The main purpose of this job is to manage the operations of one of the larger branch offices in (Baltimore City) of the Taxpayer Services Division of the Comptroller of Maryland agency. This position plans, organizes, and directs or assists in the direction of the operational work of subordinate staff, for the Baltimore Branch Office of the Comptroller of Maryland. Responsibilities also include; answers inquiries and complaints of taxpayers, the general public, who contact the local branch office by phone, in person, and through the on-line CRM application. This position oversees and ensures that payments and mail received in the branch office are processed daily. Review and approve leave, as well as monitor staff coverage of the branch office. This position will prepare and assist in the preparation of daily statistical reports on the operations of the unit. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency's emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations. PLEASE NOTE: Evening and weekend work may be required especially during peak times of the year. The nature of the position could involve exposure to uncomfortable or unpleasant surroundings, handling upset or irate taxpayers. Employees are unable to prepare tax returns outside of the requirements of the job or work for a private accounting company. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a drivers license valid in the State of Maryland. Work may involve special physical demands such as lifting 25 to 35 pounds, delivering supplies, etc. Evening and weekend work may be required during peak times of the year Leave may be limited during certain times of the year due to high volume events, projects or special assignments. The position is considered one of the agency's emergency essential personnel. The position is not eligible for telework.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Six years of professional work experience in auditing, accounting, tax law, general management, or customer service.
Two years of this professional work experience must have involved supervising professional revenue administrators, accountants, or auditors, or providing legal advice requiring the interpretation of tax laws in the capacity of a tax attorney, or having been in a responsible administrative or management capacity.
Employees assigned such duties will be required to possess a drivers license valid in the State of Maryland.

Nice To Haves

Prior supervisory or management experience
Customer Service Experience
Organizational skills - experience with Microsoft Outlook
Good verbal communication skills
Good written communication skills
Experience with personal computer and software applications
Knowledge and experience in Maryland and Federal tax laws and forms

Responsibilities

Manage the operations of the Baltimore Branch Office of Taxpayer Services Division.
Plan, organize, and direct the operational work of subordinate staff.
Answer inquiries and complaints of taxpayers and the general public via phone, in person, and through the on-line CRM application.
Oversee and ensure that payments and mail received in the branch office are processed daily.
Review and approve leave, as well as monitor staff coverage of the branch office.
Prepare and assist in the preparation of daily statistical reports on the operations of the unit.
Promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State.
Ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations.