Experienced Assistant Branch Manager
About The Position
The Assistant Branch Manager works directly with the Branch Manager to oversee all aspects of Branch operations. Provide leadership and guidance for employees by providing excellent customer service with the highest degree of accuracy and professionalism. The position will assist in ensuring the branch is achieving the most profitable deposit and loan relationships and that it is performing in an operationally compliant and regulatory sound manner. The assistant branch manager performs any task in the absence of the bank manager and their supporting staff. The position will work with management to prepare for contingencies and assume critical responsibilities when needed. The position will also assume a variety of duties to better serve our customers by understanding and implementing our core values. The position requires a person that is individually driven, team-oriented, and thrives on delivering highly personalized customer service.
Requirements
- Minimum of two years of financial institution assistant management experience or equivalent financial services experience.
- Job experience with extensive customer contact in banking
- Must have the ability to motivate employees in a team environment.
- Excellent communication and organization skills as well as strong problem solving skills are needed to effectively set the best example to employees.
- Self-motivation is key.
- Must have a basic understanding of debits and credits and overall strong basic math skills.
- Strong overall PC literacy.
Nice To Haves
- Prior supervisory or management experience is a plus
- Business degree or higher in business or a related field, accounting, finance, and business management, is a plus.
- Microsoft 365, internet proficiency, deposit operations systems experience
Responsibilities
- Supervise the Branch in the absence of Branch Manager.
- Open/Close branch as needed.
- Open new accounts and perform account changes/updates.
- Handle/Follow up on customer questions and support.
- Oversee teller line and drive-up area to ensure all transactions are done accurately.
- Assist in hiring, training, and coaching employees of the branch
- Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and at-large ATM offerings.
- Maintain a comprehensive knowledge on policies, rules, and regulations.
- Insure that every employee within their Bank represents the vision and mission of TrustBank while setting the tone for the culture within their location.
- Coach less experienced staff on a regular basis.
- Oversee staff scheduling.
- Help support lenders at the branch by assisting in collecting documents to assist the loan process.
- Attend meetings as needed/required.
- Participate in community events supporting the bank’s visibility and outreach
- Perform other duties as assigned.
Benefits
- We offer a 401(k) plan featuring a discretionary employer match in bank stock.
- See more about our generous employee benefits details that may be found on our bank’s career page. https://trustbank.net/company/career-opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
