Assistant Branch Manager

Glacier Bancorp, Inc.•Bullhead City, AZ

About The Position

Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 5 years in a row! Learn More About Our Recognitions! SUMMARY: The Assistant Branch Manager (ABM) will provide supervision and leadership for Tellers and New Account Representatives. This person must have the ability to communicate effectively while working quickly and accurately. The ABM will have extensive contact with customers, vendors, the public, and bank staff and will interact in a professional and courteous manner and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Also, will implement, communicate, and manage branch-related operational policies and procedures under the direction of the Branch Manager.

Requirements

High school diploma or equivalent
A minimum of 5 years’ experience in banking
Demonstrated effective interpersonal relationships and teamwork.
Professional verbal and written communication skills.
Strong interpersonal skills, using considerable tact, diplomacy, and judgment.
Strong organizational, customer service, communication, and decision-making skills.
Able to maintain confidential and sensitive information.
Experience working with all levels of employees and external customers.
Well-organized with ability to prioritize and multi-task in a fast-paced work environment.
Ability to communicate, both orally and in writing, with others in the Bank to perform effective reviews and to report the results.
Ability to respond to common inquiries of complaints of customers, regulatory agencies, or members of the business community.
Sufficient banking, organizational and technical skills to assist in performing all required reviews.

Nice To Haves

Previous supervisor experience preferred

Responsibilities

Represent the Bank in a professional manner which includes a professional image, confidentiality, a “consider it done” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs
Provide superior internal and external customer service while demonstrating self-governance, courtesy, and respect toward external customers as well as organization personnel
Keep management appropriately informed of significant issues, problems and complaints
Supervise Tellers and New Accounts Representatives
Resolve customer concerns/complaints, maintain appropriate contact with customers through verbal and written communication
Monitor hourly employees’ time/schedule and time sheets
Complete Annual Performance Evaluations for each branch staff member
Conduct monthly certifications
Complete month-end reporting, including, but not limited to, balancing teller differences, closed accounts, manager’s and security reports
Conduct weekly/monthly staff meetings
Perform all Teller functions, including, but not limited to, processing deposits, withdrawals, loan payments, stop payments, selling cashier checks and money orders, processing account holds
Perform or assist with all personal bank functions, including, but not limited to opening variety of accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, create and troubleshoot online banking accounts, ordering checks and debit cards, processing bankcard disputes
Refer customers and prospects to bank services, explaining a variety of account types and services
Assist Branch Manager to achieve all annual growth objectives and other projects and responsibilities as needed
Participate in projects and assignments, which may include obtaining information and research from a variety of sources
May originate consumer loans; maintain up to date training and adhere to loan compliance standards
Complete required bank trainings courses within assigned time frames
Regular and predictable attendance is an essential function of this job.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
May be required to work at other Foothills Bank branches due to staffing shortages
Participate in community service and bank-sponsored activities
Attend and participate in meetings as required
Keep work area tidy
Additional duties as requested or assigned